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Advanced Technical Support Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia OSI Systems, Inc. Full time

Job Overview:

Rapiscan is an industry leader in detection technology, providing inspection systems and services for ports, borders, military facilities, and checkpoints to combat terrorism, drug smuggling, and trade fraud. Our commitment to excellence ensures our solutions deliver best-in-class imaging and reliability.

Responsibilities:

  • Perform maintenance and troubleshooting for Rapiscan systems as requested by Field Service Managers.
  • Follow service contract requirements for response time, information reporting, and customer management.
  • Communicate with customers during system visits to ensure work is executed according to plan.
  • Maintain and carry a field service tool set.
  • Assist FSE I's or peers when needed.
  • Complete timely Oracle reporting of labor, expense, and materials.
  • Follow company safety program requirements.
  • Provide system status updates via Oracle reporting and mobile devices.