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Operations and Facilities Director

2 months ago

Riyad Al Khabra, Saudi Arabia Asterix Communications Full time
About the Role:

As the Operations and Facilities Lead at Stella Stays, you will be a key player in maintaining operational efficiency and property quality. Your role will encompass implementing strategic property management strategies, overseeing daily operations, and upholding Stella Stays standards.

Key Responsibilities:
  1. Develop and Lead Property Management Strategies: Formulate and lead property management strategies, aligning them with Stella Stays' financial and operational goals.
  2. Guest Experience and Satisfaction: Address guest concerns and issues promptly, enhancing satisfaction and upholding our service standards.
  3. Emergency Response and Coverage: Ensure round-the-clock emergency coverage to prioritize guest safety and well-being.
  4. Reporting and Communication: Provide timely reports and efficiently respond to information requests.
  5. Staff Management and Scheduling: Manage staff schedules and assignments across KSA for effective resource allocation.
  6. Property Operations and Budget Management: Oversee day-to-day property operations, including budget management and report preparation.
  7. Challenge Resolution and SLAs: Execute efficient procedures for handling challenges within defined timeframes (SLAs).
  8. Record Keeping and Maintenance: Maintain accurate and up-to-date records on a daily basis.
  9. Service Provider Management: Collaborate with approved service providers for maintenance and renovations, including obtaining quotes and managing repairs.
  10. Service Provider Understanding and Tendering: Possess a comprehensive understanding of service providers' roles and lead tendering processes.
  11. Team Management and Supervision: Effectively manage both in-house and third-party maintenance teams.
  12. Contract Management and SLAs: Supervise service provider contracts, scope of work, and SLAs, ensuring alignment with standards.
  13. Goal Achievement and Cost Management: Achieve established goals within budget limits, proposing cost-effective solutions.
  14. Guest and Customer Satisfaction: Enhance guest and customer satisfaction through effective communication and creative problem-solving.
  15. Process Enhancement and Efficiency: Identify opportunities for process enhancement to elevate operational efficiency and guest experiences.
  16. Supplier Relationships: Cultivate strong supplier relationships to ensure seamless collaboration and service delivery.
Requirements:

3-4 years of operations and facilities management experience. Expertise in property management strategies and operational practices. Strong communication, leadership, and budget management skills. Familiarity with maintenance, renovation, and supplier management. Effective Communication and Negotiation Abilities. Proficiency in Microsoft Office Suite and other pertinent software.