Customer Service Operations Manager
1 week ago
**Job Overview**
Leader Investment Group (LIG) is seeking a seasoned Contact Center Manager to lead our Medina-based contact center. This full-time role involves overseeing daily operations to ensure efficient service delivery and customer satisfaction.
Key Responsibilities:
- Manage contact center staff, driving team performance and productivity.
- Develop and implement operational strategies to enhance customer experience and service quality.
- Analyze performance metrics to identify areas for improvement and optimize contact center efficiency.
- Lead by example, demonstrating excellent leadership and problem-solving skills to resolve client issues promptly.
Requirements:
- Prior experience in contact center management and operations.
- Strong analytical skills to evaluate and improve contact center performance.
- Proven leadership and team management abilities.
- Excellent written and verbal communication skills.
- Bachelor's degree in business administration, management, or related field.
- Fluent English is a must.
Why LIG?
We offer a dynamic work environment with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences.
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