Customer Service Representative

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia GlobeMed Saudi Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at GlobeMed Saudi. As a key member of our call center team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Manage Incoming and Outgoing Calls: Respond to customer inquiries, resolve issues, and provide information about our products and services.
  • Analyze Client Requirements: Identify customer needs and offer tailored solutions to meet their expectations.
  • Provide Product Information: Educate customers about our products and services, and create leads through effective communication.
  • Build Fruitful Connections: Develop strong relationships with customers through engaging and respectful communication.
  • Manage Call Center Records: Maintain accurate records of all customer interactions, including calls, emails, and other correspondence.
Requirements
  • Prior Experience: Previous experience in a call center or customer service role is essential.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Technical Skills: Proficiency in computer technologies and basic operations, with the ability to multitask and work in a fast-paced environment.
  • Negotiation Skills: Strong negotiation and problem-solving skills, with the ability to resolve customer issues effectively.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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