Customer Service Representative
5 days ago
Job Summary
As a Customer Service Representative at Samaco, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide product and service information to customers, and make recommendations as needed.
- Process customer orders and ensure accurate and efficient fulfillment.
- Identify and escalate customer complaints to management as necessary.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
- Meet or exceed performance metrics and goals, including first call resolution and customer satisfaction ratings.
- Participate in ongoing training and development to improve skills and knowledge.
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of customer service experience in a call center or retail environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet performance metrics.
- Basic computer skills and proficiency in CRM software.
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