Customer Service Representative

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Red Sea Global Full time
Job Summary

We are seeking a highly organized and proactive Customer Service Representative to join our team at Red Sea Global. As a key member of our facilities management team, you will be responsible for providing exceptional customer service and support to our clients and internal stakeholders.

Key Responsibilities
  • Customer Service
    • Respond to customer inquiries and concerns in a timely and professional manner.
    • Provide accurate and helpful information to customers, either in person, via phone, or through email.
    • Escalate complex issues to higher-level support teams as needed.
  • Facilities Management
    • Manage and maintain accurate records of customer interactions, transactions, and feedback.
    • Input asset data and planned maintenance into the database program.
    • Generate periodic reports accurately and efficiently for client reporting.
  • Communication
    • Communicate clearly and effectively with customers, using proper language and tone.
    • Provide information, instructions, and assistance in a concise and understandable manner.
Requirements
  • Qualifications and Experience
    • At least 2-3 years of experience in a similar capacity and similar industry.
  • Skills
    • High energy.
    • Sense of urgency.
    • Highly organized.
    • Proactive.
    • Solution (not problem) focused.
    • Personable/friendly professionalism.
    • Great people skills.
    • Customer service focus.
    • Strong teamwork skills.
    • Excellent presentation.
    • Attention to detail/accuracy.
    • Professional written and verbal communication.
Work Environment

This role will be based in a dynamic and fast-paced environment, working closely with various departments, including but not limited to Admin, Legal, Finance, Projects, Procurements, Marketing, Audit, etc.



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