Customer Service Liaison
3 days ago
About the Role
The Customer Care Coordinator is a vital position at Aljabr Rent a Car, where you will serve as the primary point of contact between our company and its current and potential customers.
You will be responsible for managing customer relationships, resolving issues, and ensuring exceptional service experiences. This role requires strong communication and problem-solving skills to address customer concerns in a timely and effective manner.
Key Responsibilities:
- Manage a portfolio of customer accounts, providing proactive support and addressing any concerns or issues that may arise.
- Respond to customer inquiries, resolve complaints, and ensure that all interactions are handled professionally and efficiently.
- Collaborate with internal teams to resolve complex customer issues and implement solutions that meet their needs.
- Maintain accurate records of customer interactions, including complaints and resolutions, to inform future improvements.
- Contribute to the development and implementation of customer-centric initiatives, enhancing the overall customer experience and driving business growth.
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