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Reservations and Guest Experience Coordinator

1 week ago

Jeddah, Makkah Province, Saudi Arabia IBIS Full time

About the Role

The Front Office Manager will be responsible for leading a team of front office professionals to deliver exceptional guest experiences and ensure seamless day-to-day operations within the front office.

Key Responsibilities:

  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Manage front desk, guest services, and phone support to ensure prompt and efficient resolution of guest queries
  • Analyze data and reports to inform business decisions and optimize front office operations
  • Maintain a safe and healthy work environment, adhering to OH&S requirements and responding promptly to emergencies
Requirements

Essential Skills:

  • Experience in brand hotels
  • Excellent leadership and team management skills
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced environment

Desirable Skills:

  • Knowledge of hotel software systems and technology
  • Fluency in additional languages
What We Offer

A career-defining opportunity: Join our dynamic team and contribute to delivering exceptional guest experiences.