Current jobs related to Service Desk Manager - Riyadh, Ar Riyāḑ - Duncan & Ross

  • Hotel Services Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia DIMENSIONS Full time

    Job SummaryWe are seeking a highly skilled Hotel Services Manager to join our team at DIMENSIONS. As a key member of our front-desk staff, you will be responsible for providing exceptional guest service experiences, ensuring seamless check-ins and check-outs, and managing our hotel's image.Key ResponsibilitiesGuest Service Excellence: Provide personalized...

  • Administrative Support Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Star Services LLC Full time

    Detailed Job Description Star Services LLC is seeking a highly organized and customer-oriented Receptionist cum Administrator to join our team. The ideal candidate will be responsible for managing the front desk and providing administrative support to various departments within the company. 

  • IT Service Management Specialist

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejadah Full time

    About the RoleThis position will implement best practices around key Information Technology Infrastructure Library (ITIL) disciplines. This will include review of organization NOC Service Management dependencies of service principles, processes, roles and performance measurements and to identify areas for improvement as they relate to Service Strategy,...

  • IT Service Management Specialist

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejadah Full time

    Job DescriptionEjadah is seeking a highly skilled IT Service Management Consultant to join our team. As a key member of our organization, you will be responsible for implementing best practices around key ITIL disciplines.Key ResponsibilitiesReview organization NOC Service Management dependencies of service principles, processes, roles, and performance...

  • Guest Services Manager

    1 month ago

    Riyadh, Ar Riyāḑ, Saudi Arabia DIMENSIONS Full time

    Job Title: Guest Services ManagerAt DIMENSIONS, we are seeking a highly skilled Guest Services Manager to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel facilities meet the highest standards.Key Responsibilities:Guest Services: Provide personalized...

  • C4I Configuration Management Specialist

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dalma Tech2 Full time

    Job SummaryWe are seeking a highly skilled C4I Configuration Management Specialist to join our team at Dalma Tech2. The successful candidate will be responsible for supporting the Central Communications Facility's Quality Assurance/Inspection Configuration Office by carrying out assigned tasks related to Configuration Management of C4I assets.Key...

  • C4I Configuration Management Specialist

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dalma Tech2 Full time

    Job SummaryWe are seeking a highly skilled C4I Configuration Management Engineer to join our team at Dalma Tech2. The successful candidate will be responsible for supporting the Central Communications Facility's Quality Assurance/Inspection Configuration Office by carrying out assigned tasks related to Configuration Management of C4I assets.Key...

  • Customer Service Quality Manager

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Majorel KSA Full time

    This is a Customer Service Quality Manager position based in Riyadh, Saudi Arabia. As a Customer Service Quality Manager, you will be responsible for ensuring the highest level of customer satisfaction by overseeing and improving the quality of customer service operations. You will play a critical role in maintaining and enhancing the reputation of the...

  • Receptionist and Administrative Support

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Doka GmbH Full time

    About Doka GmbHDoka GmbH is a leading global provider of innovative formwork solutions and services in the construction industry. With a strong presence in over 60 countries, the company has a high-performing distribution network that offers advice, customer service, and technical support to its clients. Doka GmbH employs a diverse team of professionals who...

  • Hotel Guest Services Manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia DIMENSIONS Full time

    Guest Relations Manager ResponsibilitiesWe are seeking an experienced Guest Relations Manager to oversee the delivery of exceptional guest experiences at DIMENSIONS hotels. The successful candidate will be responsible for ensuring seamless check-in processes, coordinating room assignments, and providing personalized services to our guests.Key...

  • Financial Services Audit Manager

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Course Full time

    Job Title: Assurance – Financial Services External Audit Manager – RiyadhCompany: PwCJob Description:We are seeking a highly skilled Financial Services Audit Manager to join our team in Riyadh. As a key member of our External Audit practice, you will provide a range of Assurance services and business advice to our clients, including well-known brands...

  • Business Development Manager

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SmartPlus Full time

    Job DescriptionSmartPlus is seeking a highly skilled and experienced Business Development Manager to join our team. As an Account Manager, you will be responsible for driving new sales channels and developing long-term relationships with our clients.Key Responsibilities:Develop New Business Opportunities: Identify and pursue new business opportunities in the...

  • Administrative Support Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Star Services LLC Full time

    Job Summary: We are seeking a highly organized and customer-oriented Receptionist cum Administrator to join our team at Star Services LLC. The ideal candidate will be responsible for managing the front desk and providing administrative support to various departments within the company. This is a dynamic role that requires excellent communication skills,...

  • Financial Services Audit Manager

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Course Full time

    Job Title: Financial Services Audit Manager - RiyadhCompany: CourseJob Description:Overview: A career in our Financial Services Audit practice, within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients. Our clients are often well-known brands and many have broad...

  • Network Architect Lead

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia weai labs Full time

    About the RoleWe are seeking a highly skilled and experienced Network Engineer Lead to join our team at Lucid Motors. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our industrial network infrastructure.Key ResponsibilitiesDevelop and implement network standards and best practices.Collaborate with...

  • Senior IEDA Shop and Services Manager

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Fircroft Full time

    Job SummaryFircroft is seeking a highly skilled IEDA Shop and Services Supervisor to join our team in Riyadh, Saudi Arabia.Job DescriptionWe are recruiting IEDA Shop and Services Supervisors for a leading petrochemical company in Saudi Arabia. The successful candidate will be responsible for overseeing the daily operations of the IEDA shop and services team,...

  • Administrative Support Specialist

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Doka GmbH Full time

    {"h3": "Job Overview"} Doka GmbH, a world leader in innovative formwork solutions, is seeking a highly skilled Receptionist cum Admin & Sales Support to join its dynamic team in Riyadh. As a key member of the office staff, you will provide exceptional support to the business operations, ensuring seamless communication and administrative tasks are executed...

  • Administrative Support Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Star Services LLC Full time

    We are seeking a highly organized and customer-oriented Receptionist cum Administrator to join our team at Star Services LLC. The ideal candidate will be responsible for managing the front desk and providing administrative support to various departments within the company.Key Responsibilities:Greet and welcome guests in a professional and friendly...

  • Administrative Support Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Star Services LLC Full time

    We are seeking a highly organized and customer-oriented Receptionist cum Administrator to join our team at Star Services LLC. The ideal candidate will be responsible for managing the front desk and providing administrative support to various departments within the company.Key Responsibilities:Greet and welcome guests in a professional and friendly...

  • Patient Service Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Blood and Cancer Center Full time

    Patient Service Manager Job DescriptionAt National Blood and Cancer Center, we are seeking a highly skilled Patient Service Manager to join our team. The ideal candidate will have a strong background in healthcare operations and a passion for delivering exceptional patient experiences.Key Responsibilities:Lead a team of patient service staff to ensure...

Service Desk Manager

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time
About the Job

Service Desk Manager - Arabic Speaker

Duncan & Ross is seeking a highly skilled Service Desk Manager to lead our IT service desk team. As a key member of our organization, you will be responsible for ensuring the delivery of high-quality technical support services to our customers.

Key Responsibilities
  1. Team Leadership

Manage, mentor, and develop the service desk team to ensure that all staff are motivated and equipped to deliver outstanding support.

Training and Development

Coordinate training and development programs to enhance team skills and performance.

Performance Management

Conduct regular performance reviews and provide constructive feedback.

Service Desk Operations

Oversee daily operations of the service desk, ensuring that incidents and requests are resolved in a timely and efficient manner.

Service Quality and Customer Satisfaction

Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure service quality and customer satisfaction.

Incident Escalation

Manage the incident escalation process and ensure effective communication with stakeholders.

Process Improvement

Continuously evaluate and improve service desk processes, workflows, and tools to enhance efficiency and service quality.

IT Service Management

Implement best practices in IT service management (ITSM) and drive adoption of ITIL (Information Technology Infrastructure Library) standards.

Performance Analysis

Analyze service desk performance data to identify trends, issues, and areas for improvement.

Customer Communication

Act as the primary point of contact for customer escalations, ensuring that issues are resolved to the satisfaction of the customer.

Relationship Building

Build and maintain strong relationships with internal and external customers.

Feedback and Improvement

Gather customer feedback to inform service improvements and ensure alignment with business needs.

Reporting and Documentation

Prepare and present regular reports on service desk performance, including incident metrics, trends, and improvement initiatives.

Compliance and Governance

Maintain accurate documentation of service desk processes, policies, and procedures.

Resource Management

Manage the service desk budget, including staffing, tools, and other resources.

Industry Trends and Emerging Technologies

Stay up-to-date with industry trends and emerging technologies to recommend improvements and innovations.

Qualifications
  1. Education

Bachelor's degree in information technology or related discipline.

Experience

10+ years of experience in the IT field.

Expertise

Expertise in setting up and managing multi-channel service desks according to ITIL best practices.

ITIL Certification

Proficiency in ITIL processes that involve and integrate with the service desk; ITIL certification is preferred.

First-Level Support

Ability to design and operate first-level support for whole-of-IT, including infrastructure, security, application, operational technology, and workplace services.

Demand Management and Change Scheduling

Proficient in demand management and change scheduling.

Performance Targets

Ability to meet first-level support performance targets aimed at reducing ticket load to 2nd level.

Team Management

Hands-on skills in managing single/multi-shift service desk or contact center teams.

Critical Incident Management

Adept at coordinating the management, resolution, and closure of critical incidents while maintaining customer-centricity.

Tools and Technologies

Hands-on skills in using tools such as BMC and Service Now.

Records Management and SLA Reporting

Fluency in records management, data gathering, and SLA reporting.

Knowledge Database Management

Well-acquainted with managing and using knowledge databases.