Operations Coordinator
6 days ago
About CARE
CARE is a pioneering hospitality brand that's redefining the future of living. With a bold vision, we've created tech-driven, beautifully designed spaces that people want to live in, whether for a few days or a few months.
Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world-class amenities. We're not just another hospitality brand - we're building something truly game-changing.
At CARE, we think big, move fast, and build what's never been built before. If you're looking for a place where you can make things happen, grow your career, and be part of something extraordinary, you've found it.
About the Role:
As a Operations Specialist at CARE, you'll be the backbone of our operations, ensuring everything runs smoothly and our properties are in top condition. You'll help implement property management strategies, oversee daily operations, and make sure we meet CARE's high standards.
Your Key Responsibilities:
- Handle guest concerns and issues promptly to ensure they have the best experience.
- Be available for emergencies to make sure guests are safe and well taken care of.
- Prepare and share reports, and respond quickly to requests.
- Oversee daily property operations, including managing tasks and keeping everything on track.
- Ensure all tasks are completed on time, following Service Level Agreements (SLAs).
- Keep all records accurate and updated daily.
- Work with approved service providers for maintenance, renovations, and repairs—getting quotes, managing the work, and staying within budget.
- Understand the roles of service providers to make sure everything runs smoothly.
- Help meet goals by offering cost-effective solutions.
- Focus on improving guest satisfaction with clear communication and problem-solving.
- Look for ways to improve processes and make everything more efficient.
- Build strong relationships with suppliers for smooth operations and service.
Requirements
- 2-3 years of experience in operations or facilities management.
- Strong background in property management and daily operations.
- Excellent communication, leadership, and budget management skills.
- Experience working with maintenance, renovation, and managing suppliers.
- Good communication and negotiation abilities.
- Comfortable using Microsoft Office Suite and other tools.
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