Desk Help Technician

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia AL-AYUNI Full time

We are seeking a Technical Assistance Expert to join our AL-AYUNI team. As a key member of our IT department, you will be responsible for providing technical support to our users, troubleshooting complex issues, and collaborating with other teams to ensure seamless support delivery.

Responsibilities and Requirements:
  • Provide technical assistance to users through various channels
  • Troubleshoot complex technical issues and resolve them efficiently
  • Collaborate with other IT teams to ensure seamless support delivery
  • Maintain accurate records of all support interactions
  • Bachelor's degree in Information Technology or a related field
  • At least 2-3 years of experience in IT support or technical support
  • Strong knowledge of Windows and Mac operating systems
  • Familiarity with ticketing systems and network management software

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