Technical Service Delivery Manager

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Visa Inc. Full time
About the Team

We are seeking an experienced Technical Service Delivery Manager to join our team at Visa Inc.

This is a hybrid position that requires the ability to work in both remote and office settings, with a focus on providing exceptional technical support to end users.

Responsibilities:
  • Lead and manage a team of technical support specialists.
  • Develop and implement technical process and procedure improvements.
  • Analyze and resolve complex technical issues.
  • Maintain accurate records of technical issues and resolutions.
  • Collaborate with peers and other groups to resolve complex technical issues.
Requirements

To be successful in this role, you will need:

  • 2+ years of relevant work experience and a Bachelor's degree, or 5+ years of relevant work experience.
  • Strong experience in providing exceptional customer service.
  • Intermediate level Networking connectivity knowledge and troubleshooting.
  • Ability to communicate effectively with a wide variety of users and technical teams.
  • Effectively manage difficult or volatile situations.
What We Offer

As a member of our team, you can expect:

  • A dynamic and evolving work environment.
  • The opportunity to work with a talented team of professionals.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package.


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