Technical Service Delivery Manager
2 days ago
We are seeking an experienced Technical Service Delivery Manager to join our team at Visa Inc.
This is a hybrid position that requires the ability to work in both remote and office settings, with a focus on providing exceptional technical support to end users.
Responsibilities:- Lead and manage a team of technical support specialists.
- Develop and implement technical process and procedure improvements.
- Analyze and resolve complex technical issues.
- Maintain accurate records of technical issues and resolutions.
- Collaborate with peers and other groups to resolve complex technical issues.
To be successful in this role, you will need:
- 2+ years of relevant work experience and a Bachelor's degree, or 5+ years of relevant work experience.
- Strong experience in providing exceptional customer service.
- Intermediate level Networking connectivity knowledge and troubleshooting.
- Ability to communicate effectively with a wide variety of users and technical teams.
- Effectively manage difficult or volatile situations.
As a member of our team, you can expect:
- A dynamic and evolving work environment.
- The opportunity to work with a talented team of professionals.
- Ongoing training and development opportunities.
- A comprehensive benefits package.
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