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Remote Support Specialist

1 week ago

Riyad Al Khabra, Saudi Arabia Areeb Full time

Areeb Overview:

Areeb offers a range of customer service solutions, and we are looking for a skilled professional to join our remote team in Saudi Arabia.

Job Summary:

This role involves providing exceptional customer support, responding to inquiries, and resolving issues in a timely manner.

Main Job Responsibilities:

  • Customer Communication: Responding to customer calls, emails, and chats in a professional and courteous manner.
  • Issue Resolution: Identifying and resolving customer complaints and issues promptly and efficiently.
  • Product Knowledge: Maintaining up-to-date knowledge of products and services to provide accurate information to customers.
  • Documentation: Accurately recording all customer interactions in the CRM system.
  • Follow-up: Ensuring customer satisfaction by following up on issues and resolving them.
  • Teamwork: Collaborating with colleagues to achieve excellent customer service.
  • Knowledge Update: Staying current with new product information to improve services.
  • Feedback Collection: Gathering customer feedback to enhance processes and services.
  • Policy Compliance: Adhering to company policies and procedures in all customer interactions.
  • Ticket Management: Managing customer tickets in the ticketing system.

Requirements:

  • High school diploma or above.
  • Experience is preferred.
  • Fluent in Nepali.
  • Fluent in Arabic.
  • English proficiency is preferred.