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Digital Platforms Specialist
2 months ago
**Job Title:** Digital Platforms Specialist
**Job Summary:** We are seeking a highly skilled Digital Platforms Specialist to join our team at Saudi Post and Logistics. The successful candidate will be responsible for providing exceptional support to our Systems & Application Support teams, ensuring the effective provision of systems support services in accordance with defined Service Level Agreements (SLAs).
Key Responsibilities:
- **Collaborate with Cross-Functional Teams:** Work closely with business and IT teams to ensure seamless support and collaboration on various requests, including problem or incident requests, change requests, improvement requests, and more.
- **Application Support:** Ensure that applications are running as per defined SLAs, proactively identifying areas for improvement and recommending solutions to enhance system performance.
- **Troubleshooting and Resolution:** Provide timely troubleshooting services for applications to facilitate business continuity, ensuring that system processes and patches are ready and correctly deployed as per defined procedures and quality standards.
- **IT Security Liaison:** Participate in leading the effective liaison with IT Security on fraud investigations, ensuring adherence to established guidelines.
- **Simulation Environment Support:** Support the preparation of live simulation environments to verify user cases and test workarounds, facilitating effective system administration.
- **Deployment Support:** Support the execution of received deployment plans for application fixes, changes, and upgrades, ensuring adherence to defined quality standards and SLAs.
- **Monitoring and Maintenance:** Timely monitor applications using support-specific tools, ensuring that system processes and patches are ready and correctly deployed as per defined procedures and quality standards.
Requirements:
- Strong technical skills and experience in system support and application maintenance.
- Excellent collaboration and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Experience with IT Security guidelines and procedures.