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Front Desk Hospitality Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia (New Hotel Villas Company) Full time

About Us

New Hotel Villas Company offers a unique and luxurious getaway experience, combining the natural beauty of majestic landscapes with top-tier hospitality.

We have several resorts in Riyadh, Tabuk, and Hail, designed to provide guests with exceptional service, relaxation, and unforgettable memories.

This is an excellent opportunity to develop your skills in customer service, working in a dynamic and growing market.

Key Responsibilities:

  1. Greet guests warmly upon arrival, ensuring a smooth check-in process.
  2. Handle guest check-ins and check-outs efficiently, recording all required information accurately.
  3. Respond to guest inquiries and provide information about resort amenities, services, and nearby attractions.
  4. Address guest concerns, resolve issues, and ensure overall guest satisfaction during their stay.
  5. Manage reservations, cancellations, and modifications using the resort's booking system.
  6. Maintain confidentiality and securely enter guest information into the system.
  7. Collaborate with housekeeping, maintenance, and other departments to meet guest needs.
  8. Perform other duties as assigned by the Front Desk Supervisor or Management.

Qualifications

  • High school diploma or equivalent; a degree in hospitality or a related field is preferred.
  • Previous experience in customer service or hospitality is an advantage.
  • Strong communication skills in both English and Arabic (written and verbal).
  • Excellent organizational and multitasking abilities.
  • Friendly, approachable, and customer-oriented demeanor.
  • Able to handle sensitive information with discretion.
  • Familiarity with resort management systems is beneficial.