Customer Service Excellence Manager

4 days ago


Jeddah, Makkah Province, Saudi Arabia Gulf Marketing Group (GMG Group) Full time
Job Summary

We are seeking a highly motivated and results-driven Store Supervisor to join our team at Gulf Marketing Group (GMG Group). As a Store Supervisor, you will be responsible for supporting the Store Sales team in driving sales performance and development, while ensuring exceptional operational, commercial, and customer service standards.

Main Responsibilities:
  1. Sales Growth: Support in delivering the store's annual sales targets by analyzing sales reports and providing insights to maximize stock potential.
  2. Team Leadership: Define goals and key performance indicators for each team member, ensuring effective implementation of the GMG's performance management process.
  3. Operational Effectiveness: Conduct store operations audits to ensure compliance with required store standard operating policies and oversee after-sales processes.
  4. Customer Engagement: Ensure customer needs are met, complaints are resolved, and customer service provided is of exceptional standard.
  5. Visual Presentation: Ensure visual merchandising standards are achieved and products are displayed in accordance with brand policy.


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