Customer Service Operations Manager

3 days ago


Jeddah, Makkah Province, Saudi Arabia Cruise Saudi Full time
Job Description

Cruise Saudi is seeking a seasoned professional to fill the role of Customer Service Operations Manager. This key position involves overseeing customer care operations, managing complaints, and ensuring exceptional customer experience.

The ideal candidate will possess strong leadership, problem-solving, and communication skills to maintain high levels of customer satisfaction.

Key Responsibilities:

  • Manage customer service operations to ensure high levels of satisfaction
  • Handle and resolve customer complaints efficiently
  • Implement strategies to improve customer service standards

Requirements:

  • Strong leadership and communication skills
  • Ability to manage complex organizational dynamics
  • Frequent adjustments approach to ensure customer needs are met


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