Arabic Collections Expert

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Kone Full time

KONE Overview:

KONE is dedicated to building a culture of collaboration where we value everyone's contribution. Employee engagement is a key area of interest for us.

We encourage participation and sharing of information and ideas. Sustainability is an integral part of our culture and daily life. We practice ethical business practices and strive to develop a culture of collaboration where colleagues trust and respect each other.

This role is part of our Finance team in Riyadh, Saudi Arabia, and will be working closely with our existing collections team to drive success in this area.

The ideal candidate will have 2-4 years of experience in the collection field and be able to communicate effectively with customers in Arabic and English.

A Bachelor's degree in Accounting is required, as well as strong problem-solving and analytical skills.

The successful candidate will also have excellent communication, negotiation, and customer handling skills, as well as experience with SAP and proficiency in Microsoft Office, particularly Excel.

In addition, a native Arabic speaker with strong interpersonal skills for handling sensitive customer interactions would be highly desirable.

This role involves managing customer accounts receivables, coordinating with customers on open account balances to obtain prompt payment, improve cash flow, and ensure customer satisfaction.

Key Responsibilities:

  1. Managing credit management, collection, and dispute management processes with BPO and retained organizations.
  2. Resolving and supporting the resolution of complicated collection cases.
  3. Performing root cause analysis and corrective actions from an end-to-end perspective for disputes.
  4. Depending on local requirements, physically conducting the first collection contact.
  5. Transactional tasks for accounts retained in financial responsibility.
  6. Dispute management routing for agreed retained accounts.
  7. Recording invoice disputes into a collection and dispute management solution as they arise.
  8. Initiating and following the dispute management workflow by dispatching recorded disputes to relevant business responsible people in the organization for resolution.
  9. Applying collection strategy for agreed retained accounts.
  10. Conducting structured collection calls towards customers.
  11. Requesting promises to pay from customers as part of collection contacts and recording given promises.
  12. Coordinating with CS&A and inbound teams for customer portfolios to ensure queries and disputes are handled and resolved.

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