Regional Delivery Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

At Keeta, we are seeking a highly skilled Regional Delivery Manager to oversee the daily management of our dark store delivery module. This role involves developing regional delivery management plans and supervising on-site execution.

Responsibilities
  • Develop and implement regional delivery management plans to ensure efficient delivery operations.
  • Supervise on-site execution of delivery operations, ensuring high-quality service standards are met.
  • Collect, provide feedback on, and resolve fulfillment issues in the region, analyzing operational anomalies for continuous improvement.
  • Oversee the training of supervisors/riders in the region to enhance employees' overall quality and business capabilities.
  • Analyze delivery customer complaints, implement effective measures to control complaints, and provide professional, efficient, and high-quality delivery services to enhance customer satisfaction.
Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service, Management, and Project Management

Industries

Information Services



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