Senior Collections Specialist

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Imdad Full time
Senior Debt Collection Specialist

The Senior Debt Collection Specialist is responsible for leading a team of collectors in the assigned territory, following up with overdue accounts receivable, collecting payments from private and government entities, ensuring documents are reported properly, and cooperating with accounts to correct errors, solve problems, and answer inquiries.

Key Responsibilities:

  • Lead a team of collectors, including setting collection plans to follow up with collectors and preparing a monthly assessment.
  • Leverage technology and automated systems to locate and monitor overdue accounts.
  • Communicate with customers via phone, mail, or in person to determine reasons for overdue payments and review sales terms.
  • Collaborate with management to suggest debt repayment schedules based on customers' financial situations.
  • Record information about customer financial status and collection efforts on available IT systems.
  • Persuade customers to pay amounts due on credit accounts or non-payable checks.

Requirements

Minimum Qualifications:

  • At least 5 years of high-volume corporate field collections experience.
  • Bachelor's or Master's degree in a related field.
  • Accounts Receivable experience with a proven record of knowledge/experience will be considered an added value.
  • Ability to prioritize and manage multiple responsibilities.

Required Skills:

  • Excellent written and verbal communication skills in English and Arabic.
  • Solid knowledge of MS Office (Excel).
  • Team player, excellent communicator, organized, proactive, customer-focused, strong attention to detail, and target-oriented.

As a key member of our Imdad team, you will play a critical role in driving revenue growth and ensuring timely payments from our clients.



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