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Front Office Manager

2 weeks ago

Hofuf, Saudi Arabia IHG Full time

**About us**
Welcome to Holiday Inn & Suites Al Khobar, The first 5 Star Holiday Inn Hotel in the World.

You'll discover modern design, friendly service, and a wonderful location at Holiday Inn Al Khobar. In addition to being close to the Eastern Province’s commercial district, we are also only a short drive from the Khobar Sea Front promenade and steps away from Dhahran Mall. In addition to three Worldly dining outlets, guests may take advantage of a variety of amenities like a pool and an award-winning Spa & Health club to relax and unwind. With more than 4000 square meters of meeting space, business travelers are also accommodated for.

**Your day to day**
Reporting directly to Hotel Manager, you will be accountable for the delivery of an exceptional guest experience in all areas of the Front Office ensuring our guests feel welcomed and subtlety delighted throughout their stay.

Your day to day will be spent working alongside your team to ensure we delight our guests with personalized service, catching moments with your team and peers to have great development conversations aligned to driving accountability to hotel goals and metrics.

Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, meticulous, perceptive and curious all times.

You will lead from the front demonstrating that assuring luxury service standards builds trust, whilst continuing to deliver productivity and other key efficiencies such as manning costs, rate strategy and inventory management.

**What we need from you**
You will have 3-4 years previous leadership experience in managing Front Office/Rooms within a luxury hotel brand.

You will have a strong knowledge of current hotel systems including Opera, Concerto, etc and your warm and approachable communication style is what you are most known for.

You have developed a keen ability to build and maintain strong relationships along with demonstrated ability to interact with guests, team members and third parties (including contractors) that reflects highly on the Hotel, the brand and IHG.

This position is for Saudi Nationals Only.

**What we offer**
Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Job Reference: EMEAA37104