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Senior Manager
2 weeks ago
About the Company:
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role:
Are you passionate about driving operational excellence for cutting-edge digital products? Do you fluently speak the native languages of Product, Engineering, and Business? If so, we have the perfect role for you.
You will drive, develop, and scale the ProductOps capability within the Guest Experience Department. This is a role that leads North-Star framing, roadmap definition, research operations and voice of customer to ensure the end-to-end guest/staff digital products and experiences stays true to our digitally native vision.
Key to success, you must ensure the daily management of digital operations including user testing, and overall initiative-level requirements to uphold the brand positioning and corporate mission. Further, you will spearhead the improvement of operations particularly how products are built through process refinement, craft, workshops and design sprints. Drive product experimentations to facilitate insight-driven decisions and solution design inputs.
- Your days will be spent orchestrating our product refinement and streamlining processes to deliver world-class guest experiences. Naturally, you have a sixth sense for problem-solving and an aptitude for multitasking._
About You:
Degree qualified, you possess a minimum of 8 years in a product-led agile organization, including 5 years in a Lead ProductOps/DesignOps role. Your niche is your expertise in the development of service design and product development for ground services. We’d love to hear from you even more if you have experience with product-led growth in the B2C or product ecosystem space using Gen AI, Design Thinking and Lean.
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.
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