Customer Service Specialist
2 weeks ago
**Key Responsibilities**:
- Record and maintain accurate customer information and interactions in the company database
- Collaborate with other departments to resolve customer issues and escalate complex cases to the appropriate team members
- Keep up-to-date on product and service knowledge in order to provide accurate and efficient solutions to customers
- Identify and report any trends or recurring issues to the Customer Service Manager
- Strive to meet or exceed customer satisfaction goals and targets
- Provide regular feedback and suggestions for process improvements to enhance the overall customer experience
**Qualifications**:
- Bachelor's degree preferred
- Minimum of 3 years of experience in a customer service role
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Proficient in Microsoft Office Suite and experience with customer service software a plus
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
-
Customer Success Specialist
1 week ago
الرياض, Saudi Arabia Waseel Full time**Job Overview** Waseel is looking for a Customer Success Specialist to join our dynamic team in Riyadh! In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our services, ultimately enhancing customer satisfaction and loyalty. **Key Responsibilities** - Act as the primary point of contact for assigned...
-
Customer Service Agent
2 weeks ago
الرياض, Saudi Arabia شركة جدارات اليناء المحدودة Full timeJob Title: Customer Service Agent Location: Saudi Arabia Key Responsibilities: - Resolve customer issues and complaints efficiently, ensuring customer satisfaction. - Provide product and service information to customers. - Maintain detailed and accurate customer records in our system. - Collaborate with other departments to ensure smooth customer...
-
Customer Service Representative
2 weeks ago
الرياض, Saudi Arabia Batal design Full time**Job Summary & Purpose** Maximize customer service and customer satisfaction. **Reports Required** - **Weekly Complaints Report**: fill the report of customers’ complaints stating customer’s info, problem, branch, solution, response time etc. “report delivered to Marketing Manager” - **Internal Tickets Weekly Report** **Responsibilities** 1-...
-
Customer Service Executive
5 hours ago
الرياض, Saudi Arabia BLS International Full timeJob Summary: Key Responsibilities: - Provide detailed information about visa requirements, processing times, and document submission guidelines - Resolve customer issues and concerns, escalating complex cases to the appropriate team members as needed - Identify opportunities for process improvements and suggest solutions to enhance the overall customer...
-
Customer Service Executive
2 weeks ago
الرياض, Saudi Arabia Pinoy Tourism LLC Full time**Job Summary**: We are seeking a motivated and customer-focused individual to join our tourism company as a Customer Service Representative. **Key Responsibilities**: - Assist customers with bookings, cancellations, and modifications. - Provide detailed information about our tours, packages, and services. - Resolve customer complaints and issues promptly,...
-
Customer Service Representative
24 hours ago
الرياض, Saudi Arabia شركة بعد الحدود للتجارة Full time**إسم الجهة**: **شركة بعد الحدود للتجارة** **مسمى الوظيفة الشاغرة**: **Customer Service Representative** **مجال العمل**: - خدمة العملاء - الدعم والمساندة [ **عرض كل الوظائف في هذا التصنيف** ] **مكان الوظيفة**: - الرياض - منطقة...
-
Customer Service Officer
24 hours ago
الرياض, Saudi Arabia شركة زيج للطباعة والإعلان Full time**إسم الجهة**: **شركة زيج للطباعة والإعلان** **مسمى الوظيفة الشاغرة**: **Customer Service Officer** **مجال العمل**: - خدمة العملاء - الدعم والمساندة [ **عرض كل الوظائف في هذا التصنيف** ] **مكان الوظيفة**: - الرياض - منطقة...
-
Customer Experience Specialist
1 week ago
الرياض, Saudi Arabia ZimmerBiomet AselAlarabia Full timeAt Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life...
-
Customer Service Representative
2 weeks ago
الرياض, Saudi Arabia Avient Full timeAvient Corporation (formerly PolyOne Corporation + Clariant Mb), with 2022 revenues of $3.65 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include: - Unique technologies that improve the recyclability of products and enable...
-
Comprehensive Service Quality Specialist
2 weeks ago
الرياض, Saudi Arabia CCDS Full timeCCDS, a trusted leader in providing comprehensive cybersecurity solutions, is currently seeking a highly skilled and motivated Saudi Comprehensive Service Quality Specialist to join our team. As a Saudi Comprehensive Service Quality Specialist at CCDS, you will play a critical role in ensuring the delivery of high-quality services and customer...
-
Ect Service Center Specialist
6 days ago
الرياض, Saudi Arabia GE HEALTHCARE Full time**Job Description Summary**: ECT Service Center Specialist (Tamheer) will act as the face of GEHC to our highly valued customers and serve as the primary contact between the customer and GEHC Service Support. Customer Service Center Specialist is responsible from customer call handling, job management, FMI (Field Modification Instruction) execution and some...
-
Customer Service Analyst
5 days ago
الرياض, Saudi Arabia Marsh McLennan Full timeCustomer Service Analyst **Company**: **Description**: Completes assigned tasks to contribute to the creation of customer service strategies; helps to document client needs Monitors, documents, and performs basic research for client requests, follows direction to help perform needs analysis, and performs simple usage tracking duties Escalates customer...
-
Customer Services Engineer
7 days ago
الرياض, Saudi Arabia Barco Full time**Date**:Jan 21, 2025 **Location**: Riyadh, SA Dubai **Company**:Barco **Key responsibilities** - Provide technical on-site support to Barco’s Entertainment, High End Residential and Cinema Customers in the MEA area and abroad. - Repair and troubleshooting of Barco hard - and software. - Assist at sales demos in order to promote our Barco’s...
-
Customer Success Specialist
24 hours ago
الرياض, Saudi Arabia InvestSky Full time**About InvestSky** We're on a mission to make investing accessible to all. Our goal is to offer an all-in-one investing solution. With InvestSky, people no longer have to get lost in multiple apps, drown in fragmented communities across social media in search of investment insights, or pay high fees to make an investment. InvestSky offers an all-in-one...
-
Customer Service Agent
24 hours ago
الرياض, Saudi Arabia Jet Aviation AG Full time**Customer Service Agent**: - Location: SA, Riyadh- Flexible Work Arrangement: Onsite- Job Category: Customer Standards & Services- Career Level: Professional- Requisition Id: 3341**Position Summary**: Primarily responsible for providing excellent professional services to customer by utilizing excellent, in-depth knowledge of company services **Main...
-
Quality Assurance Specialist
1 week ago
الرياض, Saudi Arabia Ninja Food Full timeWe are seeking a detail-oriented and analytical Quality Assurance Specialist to join our Customer Care Department. Key Responsibilities: Review and evaluate customer interactions (chats) to ensure Compliance with company standards and policies. Develop and implement quality assurance processes and metrics. Provide constructive feedback to customer care...
-
Specialist, Customer Contracts
5 hours ago
الرياض, Saudi Arabia SAFE Full timeSpecialist, Customer Contracts **Job Summary** The Customer Contract Specialist supports the Customer Contract Manager in reviewing, analyzing, and managing client contracts to ensure compliance with company policies and legal standards. This role focuses on assisting with the contract lifecycle, identifying key risks, and providing operational support...
-
Customer Support Specialist
7 days ago
الرياض, Saudi Arabia inDrive Full time, Riyadh We are excited to announce that we are hiring a Customer Support Specialist in Riyadh. This is an excellent opportunity to be part of a dynamic company, where you will provide exceptional support to our customers and contribute to our ongoing success. If you have strong communication skills, a passion for helping others, and are committed to...
-
Customer Service Representative
1 week ago
الرياض, Saudi Arabia GlobalBlue_IT Full timeKey responsibilities - Communication with customers in written and via phone with defined SLA (response time) and quality standards - Keeping records of customer´s interaction and contacts - Researching required information using internal systems and resources - Communication and coordination with CS Team members, internal departments, and GB offices -...
-
Senior Comprehensive Service Quality Specialist
2 weeks ago
الرياض, Saudi Arabia CCDS Full timeCCDS is a trusted leader in providing comprehensive cybersecurity solutions tailored to meet the unique needs of businesses. We are currently seeking a highly skilled and motivated Senior Saudi Comprehensive Service Quality Specialist to join our team. As a Senior Saudi Comprehensive Service Quality Specialist at CCDS, you will play a critical role in...