Application Support Specialist

2 days ago

الرياض, Saudi Arabia Fama Technologies Pvt Ltd Full time

**About FAMA TECHNOLOGIES** FAMA Technologies specializes as a One Stop Shop offering high end IT solutions to the Hospitality and Retail Verticals. A part of FAMA Holding group, FAMA Technologies grew rapidly since its inception in 2007 and now enjoys a position of a market leader. Our tech-based solutions include IT Infrastructure, Point of Sales Systems, Retail Management Systems, Digital Signage Solutions, Paging Systems, Table Services, Self-Ordering Kiosk, Drive Thru, Proximity Technology Solutions and innovative Social Wi-Fi. We also handle Service Level Agreements (SLAs) for all of our products. Given our wide reach and one-stop shop capabilities, FAMA Technologies suffices as an optimal business partner with a consultative acumen to perform the assessment, planning, supply, installation, testing and maintenance for any technological project at hand. We cater to Global Restaurant Chains and are pioneers in QSR, Casual Dining and Upscale Dinning **Job Overview**: **Key Responsibilities**: **Technical Support, Troubleshooting & Monitoring**: **1. **Act as the primary point of contact for users encountering issues with business **2. **Provide first-line technical support, including resolving system errors, configuration issues, and user-reported problems. **4.** Maintain a high level of customer service, ensuring quick and efficient issue resolution while prioritizing user needs. databases, networks, and other systems are properly configured and functioning. **Collaboration, User Training & Support**: **1. **Collaborate with business stakeholders, developers, and IT teams to understand **4. **Develop training materials and user documentation to address common technical issues and improve user understanding. **Skills & Qualifications**: **Experience**: - Familiarity with ticketing systems to log and track support requests. **Technical Skills**: - Proficiency in troubleshooting software and hardware issues, including web **Communication Skills**: - Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users. - Customer-centric mindset with the ability to manage user expectations and resolve problems efficiently. - Ability to create clear, concise documentation for end-users and support - teams. **Problem-Solving**: - Strong analytical and troubleshooting skills to quickly identify issues and - provide effective solutions. - Ability to work under pressure, manage multiple support requests, and ensure timely issue resolution. **Qualifications**: - Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred). - Any Software certifications will be considered a strong advantage. **Job Types**: Full-time, Permanent Application Question(s): - Expected CTC? **Experience**: - total work: 3 years (preferred)

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