Communication Agent

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Key Responsibilities of the Communication Agent:

Supports the smooth operation of the HUB Department, ensuring all internal and external communications are handled efficiently, accurately, and in line with hotel standards.

Acts as a central point of contact between departments, facilitating clear, timely, and professional communication to support overall hotel operations.

Responds promptly and effectively to guest and colleague enquiries, ensuring all requests are handled with professionalism and care to maximize satisfaction.

Takes ownership of assigned tasks and duties, maintaining a high level of accuracy, organization, and attention to detail in all correspondence and documentation.

Collaborates closely with the HUB team and other departments to support departmental plans, operational targets, and service excellence initiatives.

Monitors and manages communication systems (telephone, email, messaging platforms) to ensure smooth information flow and timely response to operational needs.

Maintains confidentiality and professionalism in handling sensitive information and ensures compliance with hotel policies and procedures.

Promotes the hotel culture and values, fostering a positive and cooperative working environment across all departments.

Ensures adherence and compliance with all relevant legislation and internal standards, maintaining records and reports for internal and external audits as required.

Qualifications

Requirements of the Communication Agent:

Previous experience in a hotel or customer service environment is beneficial but not essential

Hands-on approach with a proactive and solution-oriented work style

Strong commitment to delivering exceptional internal and external service with a genuine passion for hospitality

Ability to handle multiple tasks efficiently while maintaining accuracy and attention to detail

Demonstrates personal integrity and professionalism in a fast-paced, service-driven environment

Proficient in using IT systems and communication platforms, with the ability to adapt to new technologies

Excellent verbal and written communication skills, with the confidence to interact effectively across all levels of the organization

Team player with a positive attitude, supporting collaboration and effective information flow within the HUB and across departments

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding

Join us in shaping the future of hospitality If you're ready to bring your talent, energy, and passion, we'd love to hear from you.

Apply now and let's make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.