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Business Analyst Customer Care Specialist Professional
4 weeks ago
- Receive the experience concept for customer care management processes for the respective assigned processes/ expertise areas
- Understand existing customer care services offered in Mobily at high level architecture.
- Detail the functional design (business rules, technical specifications & configuration specifications) covering all touch-points e.g. sales, customer care channels (physical and online) covering all stages in the customer journey in a timely manner.
- Develop the compliancy map and identify all impacted processes domains
- Engage different stakeholders to consolidate requirements and clear up any conflicts.
- Engage customer care and IT teams to align on the Commercial Requirements.
- Map business requirements to realistic technical operating capabilities and Address any GAPS in business requirements.
- Develop the functional requirements of configurable capabilities and bespoke development required for delivering the required process experience
- Create of high quality RSD (Requirement Specification Document) and get sign off from business
- Detail and specify the capabilities to be developed by IT enabling layer / 3rd parties through the demand and delivery management function
- Support IT Project Management team and Delivery Team with regards to clarification of any business requirements after sign off.
- Define the functional use cases to ensure comprehensive testing on capability development
- Recommend solutions either to address pain areas or for improvements. Recommend ideas and concepts to business.
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Riyadh, Saudi Arabia Mobily Full timeJob Summary Receive the experience concept for customer care management processes for the respective assigned processes/ expertise areas Understand existing customer care services offered in Mobily at high level architecture. Detail the functional design (business rules, technical specifications & configuration specifications) covering all touch-points e.g....
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Riyadh, Ar Riyāḑ, Saudi Arabia Mobily Full timeJob Summary Receive the experience concept for customer care management processes for the respective assigned processes/ expertise areas Understand existing customer care services offered in Mobily at high level architecture. Detail the functional design (business rules, technical specifications & configuration specifications) covering all touch-points e.g....
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Riyadh, Ar Riyāḑ, Saudi Arabia Mobily Full timeJob Summary Receive the experience concept for customer care management processes for the respective assigned processes/ expertise areas Understand existing customer care services offered in Mobily at high level architecture. Detail the functional design (business rules, technical specifications & configuration specifications) covering all touch-points e.g....
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Riyadh, Ar Riyāḑ, Saudi Arabia Mobily Full timeJob Summary Receive the experience concept for customer care management processes for the respective assigned processes/ expertise areas Understand existing customer care services offered in Mobily at high level architecture. Detail the functional design (business rules, technical specifications & configuration specifications) covering all touch-points e.g....
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Customer Care Specialist
1 month ago
Riyadh, Saudi Arabia LAWAZEM Full timeLAWAZEM is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This is an exciting opportunity to join a reputable company and...
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Business Analyst Customer Care Specialist
2 weeks ago
Riyadh, Saudi Arabia Talent Pal Full timeJob Summary - Receive the experience concept for customer care management processes for the respective assigned processes/ expertise areas - Understand existing customer care services offered in Mobily at high level architecture. - Detail the functional design (business rules, technical specifications & configuration specifications) covering all touch-points...
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Customer Care Specialist
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Customer Care Specialist
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Riyadh, Ar Riyāḑ, Saudi Arabia Fast Fit Full timeCustomer Care Specialist (Saudi Nationals Only – Female) Fast Fit EMS Fitness, the market leader and largest provider of EMS services in Saudi Arabia, is seeking dedicated Receptionists and Customer Service Representatives to join our team. With 11 branches across Jeddah, Riyadh, and Khobar, we offer a dynamic work environment and numerous benefits for...
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Customer Care Specialist
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Riyadh, Ar Riyāḑ, Saudi Arabia Fast Fit Full timeCustomer Care Specialist (Saudi Nationals Only Female)Fast Fit EMS Fitness the market leader and largest provider of EMS services in Saudi Arabia is seeking dedicated Receptionists and Customer Service Representatives to join our team. With 11 branches across Jeddah Riyadh and Khobar we offer a dynamic work environment and numerous benefits for our...
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Customer Care Specialist
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Riyadh, Saudi Arabia Fast Fit Full timeCustomer Care Specialist (Saudi Nationals Only Female)Fast Fit EMS Fitness the market leader and largest provider of EMS services in Saudi Arabia is seeking dedicated Receptionists and Customer Service Representatives to join our team. With 11 branches across Jeddah Riyadh and Khobar we offer a dynamic work environment and numerous benefits for our...
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Customer Care Coordinator
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Riyadh, Ar Riyāḑ, Saudi Arabia LAWAZEM Full timeWe are currently seeking a motivated and enthusiastic individual to join our team as a Customer Care Coordinator Intern at LAWAZEM. As a Customer Care Coordinator Intern, you will have the opportunity to learn and gain hands-on experience in providing excellent customer service and support to our valued customers. This internship is a valuable opportunity to...
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IT Business Analyst
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Riyadh, Saudi Arabia Orange Business Full time**About the role**: **CORE PURPOSE**: To partner with business stakeholders to lead projects from initiation through requirements, solutioning, estimations, planning and end to end successful delivery into production. **LOCATION**:Riyadh **REPORTING TO**: Customer Program Director **ROLE**: - Leading Business Project Proposals and Use Cases - Communicate...
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IT Business Analyst
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Riyadh, Ar Riyāḑ, Saudi Arabia Orange Business Full timeOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories,...
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Customer and Operations Analyst
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Riyadh, Ar Riyāḑ, Saudi Arabia DNA Recruitment Full timeCustomer and Operations Analyst will play a key role in our Customer Service and Order Deliver processes to ensure customer satisfaction, as we believe that the way we reach and integrate with our customers from a supply perspective is a crucial aspect of our mission of saving and sustaining lives.The Customer and Operations Analyst will be responsible for...
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Business Analyst
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Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full timeOverview: Are you Business Analyst who excels in gathering facts and analyzing data? Do you enjoy supporting a team and satisfying clients? If so, we want you to consider joining our Arthur D. Little team in Saudi ArabiaWe are looking for talented individuals to fill Business Analyst positions in our Riyadh office.Responsibilities:The Business Analyst's role...