Customer Support
1 week ago
As a
Customer Support for a bulk SMS company, your role would involve a combination of customer engagement, technical support, and sales support activities.
Key Roles & Responsibilities:
- Serve as a primary point of contact for existing customers, providing assistance and resolving their queries related to the bulk SMS services.
- Troubleshoot technical issues and offer stepbystep guidance to customers on how to use the platform effectively.
- Collaborate with the technical team to escalate and resolve complex technical problems that may arise.
- Ensure timely and satisfactory resolution of customer issues, maintaining a high level of customer satisfaction.
- Provide training to customers on using the bulk SMS platform and its various features.
Qualifications:
- Proven track record in sales, business development, and client relationship management.
- Excellent communication and presentation skills.
- Strong negotiation and closing skills.
- Ability to work independently and as part of a team.
- Selfmotivated and targetdriven.
- Experience in the IT industry or operations management is a plus.
- Bachelor's degree in business, Marketing, or a related field.
- Preferably with 1 to 3 years of experience.
Application Question(s):
- Your nationality?
Education:
- Bachelor's (preferred)
Language:
- English (preferred)
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