Senior Customer Service Rep
2 weeks ago
**الرد على استفسارات العملاء سواء عبر الهاتف أو WhatsApp أو وسائل التواصل الاجتماعي**
**حل المشكلات البسيطة إلى المتوسطة التعقيد مباشرة مع العملاء ، باتباع القواعد الارشادية للشركة**
**العمل مع مصمم الشركة لضمان المحتوى المحلي المناسب لوسائل التواصل الاجتماعي**
**الاتصالات. والمساعدة في الترجمة العربية حسب الحاجة.**
**نشر محتوى على وسائل التواصل الاجتماعي حسب التعليمات و السياسة المتبعة**
**متابعة عمليات الشركة في التعامل مع الطلبات وقضايا العملاء.**
**ضمان خدمة عملاء جيدة في جميع الأوقات**
**المتابعة مع العملاء في حالة وجود مشكلات لم يتم حلها.**
**استكمال التقارير اليومية اللازمة**
**ضمان التعامل السليم مع نظام CRM المتعلق بعلوم الكمبيوتر**
**Salary**: ریال4, ریال4,500.00 per month
Ability to commute/relocate:
- Jeddah: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service: 3 years (required)
**Language**:
- English (required)
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