Customer Support Specialist

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time

Responsibilities
- data.

  • Analyzing customer data from databases and data stores to prepare reports
  • Customer satisfaction and behavior and facilitating sharing between multiple data systems.
  • Use of query analysis and reporting tools.
  • Analyze and develop data quality processing plans.
  • Ensure data quality through automated verification as well as manual processes.
  • Standardize customer data collection by developing methods to design the customer database
  • And reports back it up.
  • Conducting the study and evaluation of the customer experience through all the channels that deal
  • The client works with the company to identify development opportunities for the services it provides
- company.

  • Conducting a periodic analysis of the services provided by the company and submitting reports on the results
  • Analytics in order to improve the services provided. By identifying challenges and problems
  • In the customer journey with cause analysis and recommendations with other departments.
  • Being aware of regular contact with customers; To provide an overview of (063) degrees of
  • Interaction and services provided by the company to customers.
  • Holding improvement and participatory innovation workshops and defining the goals and requirements for holding
  • The workshop and the target groups in the improvement and participatory innovation workshops.
  • Consolidation of design thinking activities in all the work of his administration, and striving to consolidate
  • Innovating when developing or improving customer journeys and experiences with a focus on conducting workshops
  • Work on innovation and participatory design, and work with representatives of the relevant authorities and a number
- of clients to participate in participatory design activities.

Qualifications

  • Ability to analyze data
  • The ability to identify weaknesses
  • The ability to identify feedback
  • The ability to devise solutions
  • Responsibility
  • Team work
  • Adhere to directions
  • Commitment to the administrative hierarchy
organizational

This job has been sourced from an external job board.

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