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Cloud ERP Consultant
2 weeks ago
Applicants are required to read, write, and speak the following languages: English, Arabic
Preferred Qualifications
Who is Advanced Customer Services?
First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology.
Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs.
Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments.
Academics:
- B.S (Computer Science) or equivalent preferred.
- Other qualifications with adequate experience maybe considered.
- PGDBM/MBA
Job Responsibilities:
The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems.
The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues.
Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.
Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.Job:
Support
Travel:
Yes, 25 % of the Time
Location:
Saudi Arabia
Other Locations:
SA-SA,Saudi Arabia-JEDDAH
Job Type:
Regular Employee Hire
Organization:
Oracle
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