Director of Operations

2 weeks ago

Riyad Al Khabra, Saudi Arabia Asterix Communications Full time

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures the implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.

CANDIDATE PROFILE

  1. Education and Experience
  2. 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area. OR
  3. 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or a related professional area.

CORE WORK ACTIVITIES

  1. Managing Profitability
  2. Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. Analyzes service issues and identifies trends.
  3. Makes and executes the necessary decisions to keep the property moving forward toward the achievement of goals.
  4. Works with the hotel management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
  5. Managing Revenue Goals
  6. Monitors hotel operations sales performance against budget. Reviews reports and financial statements to determine hotel operations performance against the budget.
  7. Coaches and supports operations team to effectively manage occupancy & rate, wages, and controllable expenses.
  8. Leading Operations and Department Teams
  9. Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
  10. Develops systems to enable employees to understand guest satisfaction results.
  11. Communicates a clear and consistent message regarding departmental goals to produce desired results.
  12. Managing the Guest Experience
  13. Reviews guest feedback with the leadership team and ensures appropriate corrective action is taken.
  14. Responds to and handles guest problems and complaints.
  15. Stays visible and interfaces with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction.
  16. Managing and Conducting Human Resources Activities
  17. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
  18. Ensures employees are treated fairly and equitably.
  19. Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Desired Candidate Profile

  1. Education: Bachelor of Hotel Management (Hotel Management), Bachelor of Business Administration (Management)
  2. Gender: nm
  3. Nationality: Any Nationality

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