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Airport Operations Manager

3 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Cathay Pacific Full time

Company Description

Let your passion fly We're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and the delivery of customer service that's straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won't be your last. It could take you anywhere. Let your ambitions take you places

Role Introduction

To lead and manage the overall airport operations to run smoothly and efficiently during all operational shifts whilst complying with the established safety, security and quality standards.

To deliver the best possible operation and airport service experience ensuring our customers always feel special and valued at all times, regardless of circumstance.

To inspire our people and suppliers to embrace change and excel in everything they do including to take every opportunity to benefit from technological advancement and representing the Company's best interests within the local community.

Key Responsibilities

Safety First, Quality Always

  • Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
  • Achieve absolute operational integrity, with zero safety defects and security infringements
  • Advocate a "Just Culture" and develop proactive partnerships with stakeholders in root cause investigations and analysis
  • Partner with local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents
  • Act as the Airline's Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)

Operational Excellence

  • Lead the local team to achieve error free operational excellence with particular emphasis on safety management, on time performance, baggage handling and future airport experience
  • Proactively explore ways to excel above published standards, airport policies and procedures
  • Deploy resources productively to maximise efficiency
  • Celebrate and promote 'Best Practise'
  • Oversee and play an integral role to ensure airport operational continuity

Outstanding Product and Services

  • Inspire the local team to live the 'Service Straight From The Heart' principles as an enabler to create genuine connection and memorable experiences for our customers across all points of contact
  • Actively seek opportunities to apply new technologies in the customer experience flow
  • Drive airport lounge experience to the highest level with a customer centric approach

Crisis Management Capability and Preparedness

  • Support the Regional Business Resilience Coordinator to develop organisational, supplier and individual capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies
  • Plan for and manage exercises, reviews, and update all contingency plans and manual backup procedures at least once per annum

People Development and Performance Management

  • Lead, support and encourage own team to achieve success
  • Build a strong and motivated team, ensure the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
  • Actively participate in recruitment and selection activities for the airport team
  • Supervise and mentor direct reports, encouraging effective collaboration
  • Develop employees with high potential and identify learning opportunities to ensure appropriate training and development programmes are in place to suit both self-handled and 3rd party ports as appropriate

Supplier Management

  • Actively manage supplier performance levels as per contract and service level agreements
  • Ensure sub-contracting as per contract and engage the relevant parties when information and changes occur
  • Set clear direction and expectations to suppliers as per corporate requirements
  • Conduct regular (at least monthly) performance review meetings with the suppliers
Requirements

Academic Qualifications

  • Certification in a relevant Sales business field

Knowledge, Skills, Training and Experience

  • Three to four years' recent experience in Sales
  • Knowledge of, or experience in, the airline industry is a distinct advantage
  • Excellent communication and interpersonal skills
  • Demonstrable networking and relationship management skills
  • Solid experience in working in an environment with targets and achieving targets
  • Strong negotiation skills
  • Respectable level of PC literacy in Word, Excel and PowerPoint
  • Knowledge of MIDT, DDS and Sales Force Automation tool
  • Adaptive to and embraces constant change
Benefits

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Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer