Front Office Team Lead

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh Al Waha, an IHG Hotel Full time

We are looking for a highly motivated and experienced individual to fill the role of Guest Services Supervisor at Crowne Plaza Riyadh Al Waha, an IHG Hotel. As a supervisor, you will be responsible for ensuring that all guest interactions are exceptional, and that our high standards of service are consistently met.

Job Description:
  • Provide exceptional customer service to guests, responding promptly to their needs and concerns.
  • Supervise and coordinate the activities of the front office team, ensuring seamless and efficient operation of the department.
  • Manage guest information, group bookings, and local event information, using public address systems as needed.
  • Conduct thorough investigations into guest complaints, providing effective solutions to resolve issues.

Requirements: A diploma or vocational certificate in hotel administration, hotel management, or a related field; at least one year of experience in front office or guest services, including supervisory experience, or an equivalent combination of education and experience.

Key Skills: Strong communication and interpersonal skills; proficiency in Microsoft Office and Front Office Systems; strong organizational and problem-solving abilities, with a focus on guest satisfaction and operational efficiency.



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