Front Office Manager

23 hours ago


Riyadh, Ar Riyāḑ, Saudi Arabia Novotel Wollongong Northbeach Full time
Job Overview

We are seeking an experienced and skilled Front Office Supervisor to join our team at Novotel Wollongong Northbeach. As a key member of our hotel operations, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional guest services.

Key Responsibilities:
  • Reporting to the Front Office Manager, you will be responsible for supervising the front desk team and ensuring that all guest interactions are handled efficiently and professionally.
  • You will be required to use discretion and tact when dealing with guest problems or complaints, and to provide effective solutions in a timely manner.
  • Your role will involve advising the FOM of any matters relating to guests, their welfare and behavior as considered desirable for various reasons.

Requirements:
  • You must have a minimum of two years previous Front Office experience, and be proficient in English (verbal & written).
  • You should possess knowledge of Front Office Systems and be highly organized, career and result-oriented with the ability to be flexible with hours, days off, assignments, and additional duties.
  • Excellent written and verbal interpersonal and communication skills are essential, as well as strong leadership, development, and delegating skills.


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