Front Office Manager
23 hours ago
We are seeking an experienced and skilled Front Office Supervisor to join our team at Novotel Wollongong Northbeach. As a key member of our hotel operations, you will be responsible for ensuring the smooth operation of the front desk and providing exceptional guest services.
Key Responsibilities:
- Reporting to the Front Office Manager, you will be responsible for supervising the front desk team and ensuring that all guest interactions are handled efficiently and professionally.
- You will be required to use discretion and tact when dealing with guest problems or complaints, and to provide effective solutions in a timely manner.
- Your role will involve advising the FOM of any matters relating to guests, their welfare and behavior as considered desirable for various reasons.
Requirements:
- You must have a minimum of two years previous Front Office experience, and be proficient in English (verbal & written).
- You should possess knowledge of Front Office Systems and be highly organized, career and result-oriented with the ability to be flexible with hours, days off, assignments, and additional duties.
- Excellent written and verbal interpersonal and communication skills are essential, as well as strong leadership, development, and delegating skills.
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