Senior Manager – Customer Success

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Nielsen Consumer LLC Full time

Company Description

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

Job Description

Role Purpose: Lead key accounts and project executions for strategic clients in the vertical and act as consultative partner.

Reporting to: Customer Success Lead – PnP, FS/EV

Accountabilities

(The accountabilities listed below are only indicative, they are not meant to be exhaustive)

  • Accountable for developing relationship with key clients and service their research requirements; explore & generate cross sell/ upsell opportunities.
  • Demonstrate expertise across research types – Brand Health tracking, C-SAT/MS, U&A, etc. studies.
  • New opportunity prospecting, taking research brief, developing relevant research proposal through right suitable research design and sample plan – aligned to the brief and business objective.
  • Being involved & guiding team members in all research related stages like questionnaire development, data analysis, report writing and client presentation to drive the project smooth execution independently or with support of team members (given the nature & scale of the project).
  • Provides advice on the execution of projects, informs clients on progress and gives specific instructions to other departments regarding the collection and electronic processing of information.
  • Handle client queries or complaints. Client stakeholder management. Provide advice and consultation to clients and staff.

Qualifications

  • 9+ years relevant working experience. Experience in Market Research with the quantitative research projects is a must.
  • Strong client focus.
  • Strong understanding of research techniques to enable meaningful conversations with all client stakeholders and ensure accurate representation of the data in reporting and insights.
  • Ability to understand all technical aspects of the research to carry out internal and client-based conversations.
  • Understanding of analysis tools and data interpretation, excellent numerical skills.
  • Able to influence and persuade and to develop long term sustainable relationships.
  • Strong communication skills.
  • Excellent presentation development skills coupled with strong presentation delivery skills - Confident presenting skills to deliver insights, stories and actions in face to face or group presentations.
  • Displays maturity and creative problem-solving skills in handling crises.
  • Able to operate in a multi-cultural environment and handle multiple stakeholders internally and externally.
  • Knowledge and exposure to more than one market is an added advantage (worked preferably in the international arena/ client side/ agency side).

Our Benefits

  • Flexible working environment.
  • Volunteer time off.
  • LinkedIn Learning.
  • Employee-Assistance-Program (EAP).

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: NIQ News Center.

#J-18808-Ljbffr

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    Thisposition is for individuals who possess the ability to identify multiplesolutions to the same problem and can help in decision making while working ina super-agile environment. Seclore is a place where innovation is nurtured. Wecontinuously push the boundaries of innovation and find new ways to add valueto customers and stakeholders. We are proud to be...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Full time

    WHO ARE WE?We are global leaders in the Data-Centric Security space. Right from protecting nuclear submarine designs to new drug formulations to customer data of Fortune 100 organizations - we guard every confidential information.HOW DO WE DO IT?Seclore's patent-granted, award-winning technology allows users to control how their information is used - even...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Technology Pvt. Ltd. Full time

    Riyadh, Saudi Arabia | Posted on 11/20/2024At Seclore, we are Entrepreneurs not Employees.We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow.We encourage Seclorites to think out of the...

  • Senior Customer Success Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAS Full time

    Job Locations: SA-RiyadhRequisition ID: 20062173Job Category: Customer SuccessTravel Requirements: NoneSr. Customer Success Manager - HybridNice to meet youWe're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free...

  • Senior Customer Success Strategist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAS Full time

    **Company Overview**SAS is a leader in data and AI, inspiring customers worldwide to transform data into intelligence.We're a debt-free multi-billion-dollar organization on our path to IPO-readiness, offering a dynamic, fulfilling career coupled with flexibility and world-class employee experience.About the JobThe Customer Success team seeks a Senior...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

    Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.We are a global leader in the experience analytics space, having secured $1.4 billion in...

  • Senior Manager Customer Success

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Nielsen Consumer LLC Full time

    Role Purpose: Lead key accounts and project executions for strategic clients in the vertical and act as consultative partner.Reporting to: Customer Success Lead PnP, FS/EVAccountabilities(The accountabilities listed below are only indicative, they are not meant to be exhaustive)Accountable for developing relationships with key clients and servicing their...

  • Customer Success Supervisor

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dafater Full time

    We are looking for a Customer Success Supervisor to lead a team of specialists in ensuring outstanding client experiences. In this role, you will oversee customer onboarding, engagement, and retention efforts while proactively solving challenges and optimizing customer satisfaction. You will act as a key link between customers and internal teams, ensuring...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Promapp Full time

    At Nintex, we are transforming the way people work, everywhere.As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital...

  • Customer Success Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Recorded Future Full time

    As aCustomer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You'll be responsible for driving product usage and adoption,...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Promapp Full time

    About the RoleThe Customer Success Manager is responsible for driving adoption, usage, and account growth for existing top annual recurring revenue (ARR) customers of Promapp. This role includes evangelism and enablement of Promapp products to existing customers and their partners.Key ResponsibilitiesCoordinate with Nintex Account Managers on each customer...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Contentsquare Full time

    Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.We are a global leader in the experience analytics space, having secured $1.4 billion in...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic Inc Full time

    Customer Success ManagerLocation: Riyadh, Riyadh Province, Saudi ArabiaJob DescriptionProudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Electra Solutions Full time

    Electra Solutions - Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our Client Services division in Riyadh. The ideal candidate will possess excellent communication, organizational, and problem-solving skills.Key Responsibilities:Manage client accounts and ensure successful budgeting, selling, planning, and execution of...

  • Customer Success Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CARE Full time

    Establish relationships with your customers through regular meetings to understand the complexities of their environmentYou will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.Manage the...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SAP SE Full time

    Commercial Excellence OpportunitySAP is seeking a highly motivated Commercial Excellence Leader to join our team. As a Senior Account Executive, you will have the opportunity to leverage your expertise in sales of complex business software/IT solutions to drive business growth and exceed revenue targets.Key Responsibilities:Develop and execute strategic...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full time

    Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride ourselves on our fun and collaborative work environment,...

  • Customer Success Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Secureworks Inc. Full time

    At Dell Technologies, we're committed to making a positive impact on our customers' lives. As a Customer Success Specialist, you will be responsible for ensuring that our customers are satisfied with our products and services.We believe that our customers are at the heart of everything we do. That's why we put their needs at the forefront of our business...

  • Senior Manager – Customer Success

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia NielsenIQ Full time

    Senior Manager – Customer Success & Market ResearchFull-timeCompany DescriptionNIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Unifonic, Inc. Full time

    Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing how businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.We pride ourselves on our fun and collaborative work environment,...