Customer Service Representative
5 days ago
Al Jazirah Vehicles Agencies Co. Ltd. seeks an exceptional Customer Service Representative to join their team. This role requires a strong understanding of customer needs and expectations, with excellent communication and problem-solving skills.
About the Job:
- To receive, welcome, sell and upsell services to customers, identifying and confirming their needs and obtaining required approvals.
- To monitor and track service tracking sheets for serviced vehicles, updating customers on completion times to ensure satisfaction and higher sales revenues within set policies and procedures.
Daily Operations:
- Follow daily operations related to own job to ensure continuity of work.
- Contribute to identifying opportunities for continuous improvement of processes and practices, taking into account international best practice, business process improvement, cost reduction, and productivity enhancement.
- Assist in preparing timely and accurate reports of service sales to meet company and department requirements, policies, and standards.
- Meet and greet customers, listen to their concerns, ask questions to identify service needs, inform them of necessary services, and obtain confirmation.
- Evaluate service costs and completion time, explain to customers, and request approval.
- Prepare job cards for serviced vehicles, obtain required approvals, and direct technicians to start service.
- Interact with technicians to track service status and ensure timely completion as agreed with customers.
- Coordinate technician activities to ensure proper first-time service completion.
- Inspect completed service works for accuracy and proper pricing.
- Update service tracking sheets and notify customers on vehicle status and pickup time.
- Identify repeat customers, prioritize them, and notify the service manager for awareness and treatment.
- Sell appropriate services to customers, ensuring satisfaction, increased sales, and reduced complaints.
- Upsell and promote critical vehicle services before customers request them, ensuring satisfaction and increased sales revenue.
Necessary Knowledge and Experience:
- Minimum 2 years of relevant experience in a related industry.
- Excellent English writing and communication skills.
Education and Certification Requirements:
- High school diploma, preferably with a technical certification.
Seniority Level:
- Associate
Employment Type:
- Full-time
Job Function:
- Customer Service and General Business
- Motor Vehicle Manufacturing
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