Customer Success Specialist

5 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Rize Full time

Rize is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market.

Our Team

We love working together, being creative, and doing things differently Our team is made up of over 20 people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart—we're really good at coming up with new ideas Plus, you can work from wherever you want because we like to keep things flexible.

Our core values & Principles

  • Innovation – We're a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation.
  • Customer Centricity – We put the customer at the core of every decision and action.
  • Adaptability - Being able to adapt quickly to changing market conditions and customer needs.
  • Empowerment & Collaboration – Our team is the most valuable aspect of the company; We respect all ideas, our team enjoys authority, autonomy, and collaboration.
  • Ethical Excellence - We perform within the highest ethical standard.

Job Summary
We are seeking a proactive and customer-focused Customer Success Specialist to serve as the primary point of contact for landlords and tenants, ensuring a seamless and positive experience throughout their interactions with our services. The ideal candidate will excel at building relationships, managing property handovers, resolving conflicts, and delivering exceptional service to meet the needs of both parties.

What will you be doing?

  1. Relationship Management:
    • Build and maintain strong, positive relationships with landlords and tenants to foster trust and satisfaction.
    • Conduct regular check-ins with both parties to ensure their needs are met and expectations exceeded.
  2. Property Handover Management:
    • Oversee the property handover process, ensuring units are received from landlords and delivered to tenants in proper condition.
    • Inspect properties during handover to verify that they are damage-free, both when delivered to tenants and returned to landlords at the end of the lease.
  3. Issue Resolution:
    • Act as the first point of contact for any disputes or problems that may arise between landlords and tenants.
    • Mediate conflicts and provide timely, effective solutions to maintain harmony and satisfaction.
  4. Service Feedback:
    • Make daily calls to landlords and tenants to gather feedback and ensure they are satisfied with the services provided.
    • Document feedback and work with internal teams to enhance service quality.
  5. Coordination:
    • Collaborate with other departments, such as maintenance and support teams, to address and resolve any issues related to the properties.
  6. Reporting and Documentation:
    • Maintain detailed records of communications, property handovers, and any issues or resolutions for future reference.
    • Prepare regular reports on customer satisfaction and operational efficiency.

You're a perfect match if you have

  • Strong interpersonal and communication skills to build lasting relationships with landlords and tenants.
  • Proven ability to handle conflict resolution and problem-solving effectively.
  • Detail-oriented with excellent organizational skills to manage the property handover process.
  • Proficiency in using CRM tools and other software to document and track communications and activities.
  • Ability to work independently while collaborating with internal teams to achieve shared goals.
  • Prior experience in real estate, customer service, or property management is a plus.
Benefits

What do we offer?

  • Competitive salary - Receive a competitive salary package in SAR, reflecting your skills and contributions in our industry.
  • Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture.
  • Flexibility - Enjoy the option to work full remote or hybrid, allowing you to balance work and life in a way that suits you best.
  • Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess.
  • Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution.
  • Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment.
  • Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize.
  • Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated.
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