Customer Success Specialist
6 days ago
The UiPath team is driven by a shared vision of harnessing the transformative power of automation to revolutionize the way businesses operate.
We are seeking a seasoned Technical Account Manager to join our Enterprise Success team, where you will play a pivotal role in helping our customers unlock their full business potential through strategic adoption and implementation of our UiPath Platform.
Your mission will be to empower our customers with the technical expertise and guidance they need to design and build long-term enterprise-level business automation programs that drive exceptional results.
Develop and execute technical workstreams to ensure seamless customer adoption and success.
Collaborate closely with cross-functional teams to provide embedded technical advisory services, guiding customers on best practices and technical maturity.
Provide expert assistance with UiPath Platform infrastructure, installation, and upgrade planning, as well as troubleshooting and guided support.
Enable customers' technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints.
Conduct design and code reviews for select automations to reinforce and verify those best practices.
Perform technical health checks of customers' automation programs and environments, identifying risks and opportunities for continuous improvement.
Collaborate with UiPath Product Support and other subject matter experts to manage escalated support incidents.
Deliver technical advisory services to customers through webinars, demos, and speaking engagements.
Develop and mature our teams' processes, assets, and methodologies to maintain best-in-class delivery.
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Customer Success Specialist
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Customer Success Specialist
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