Officer - IT Support
2 weeks ago
Support business operations through the IT strategy at Six Flags by operating as part of a core IT operational team.
Job DutiesCollective Responsibilities:- Comply with Six Flags Qiddiya's code of conduct and ethics.
- Promote Six Flags Qiddiya's vision, mission, and values while modeling desired behaviors.
- Spread and promote the Six Flags Qiddiya culture.
- Commit to Six Flags Qiddiya's rules and regulations.
- Perform tasks directed toward achieving organizational goals.
- Provide IT support and services to all staff across the theme park, water park, and administrative offices.
- Deploy IT equipment and software as per standards across the complex.
- Respond promptly and provide timely updates for all support and service requests.
- Troubleshoot system, network, and hardware/software issues.
- Accurately record and action all incidents and requests in line with SLA.
- Manage daily support issues on-site and escalate to appropriate channels when needed.
- Duties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hours.
- Provide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsiveness.
- Comply with IT policies and procedures outlined by Six Flags, Aquarabia, and Qiddiya.
Education:
- Bacholer or Diploma degree in Information Technology or a relevant field.
Experience:
- Fresh IT graduates or up to 2 years of experience in a similar IT Support role.
- Experience in IT Operations in hospitality or a theme park (preferred).
Skills:
- Technical Skills: Windows, IT networks, POS systems, Office 365.
- Languages: Proficiency in English.
Core Competencies:
- Problem Solving.
- Client/Customer Focus.
- Teamwork.
- Communication.
- Adaptability.
- Values and Ethics.
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