Sales Engineer

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Silah Tamkeen Full time
Responsibilities
  • Customer Education: Educate prospective customers about the solutions the Kiteworks platform offers; present market comparisons of our competitors to demonstrate the advantage of choosing Kiteworks.
  • Technical Consulting: Provide intensive pre-sales technical consulting to the sales staff and prospective Kiteworks clients, participating in online demonstrations of our product, conference calls, and onsite visits.
  • Sales Process: Drive the pre-sales process with a goal of closing business and increasing the dollar value of the PO through a consultative and collaborative approach with the prospect, including driving POV/POC projects. Document success criteria and ensure all business requirements are met using the application.
  • Proposal Support: Consult with the Regional Sales Manager during the proposal process to ensure that all technical information and recommendations address customer requirements.
  • Support: Support Account Management, Marketing, Customer Success, and customers to ensure newly released features are understood & how they might increase the value of existing installations.
  • Market Feedback: Document market feedback and collaborate with Product Management to ensure future iterations of the Kiteworks platform fit our client's business needs.
  • RFP/RFI Responses: Provide product responses for RFPs/RFIs. Own the process from start to finish.
  • Travel: Travel to customer, prospects & channel partner sites up to 50% of the time.
  • Training: Participate in team training, coaching, mentoring, and other activities.
  • Presentations: Presenting in webinars & in person at events.
  • Escalation Management: Managing/owning escalations to support, product, or other teams to maximize the success rate of POV/POCs.
  • Product Development: Maintain an active role in providing feedback to product management, participating in PM summits to help drive the strategic development of the Kiteworks technology based on customer needs.
  • Willingness to Learn: Be willing, eager & ready to learn and grow
Qualifications
  • Language Skills: Multilingual, fluent in both Arabic and English minimum.
  • Education: Degree in Computer Science, Mathematics (or equivalent) or 4+ years of relevant experience in customer success / sales engineering (minimum 2 years sales).
  • Cybersecurity Knowledge: Strong familiarity with key cybersecurity concepts (WAF, IPS, IDS, firewalls, proxies, encryption, system hardening as a minimum).
  • Information Security Knowledge: Strong familiarity with key information security.
  • Communication Skills: Strong verbal, written, and organizational skills with an ability to interact favorably with customers. Must be personable and possess a high level of personal integrity.
  • Initiative: Independent self-starter who takes responsibility for the results of their Sales Pod and can think outside the box to provide custom solutions when needed.
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Staffing and Recruiting

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