Tamheer – Service Management

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Bupa Arabia - Full time
Job Description

Tamheer – Service Management

Job Description

  1. Answer inbound calls to the IT Service hotline within agreed KPI
  2. Log and create service desk ticket for issues and fulfillment and ensure ticket are assigned and categorized properly
  3. Escalate support ticket to L2 support on time
  4. Follow up escalated ticket and update user on status until closure
  5. Document resolution before ticket closure to build the knowledge database
  6. Analyze service desk queue for trends and notify IT Support team leader as required
  7. Update the knowledge database for new resolutions discovered
  8. Troubleshoot user issues over the phone or personally meeting with the users to resolve issues reported
  9. Install and configure applications as requested by users for business needs
  10. Modify and fine-tune hardware setup to meet user requirements on performance and stability
  11. Monitor and maintain user systems to ensure performance is optimal
  12. Apply patches and fixes as recommended by software and hardware vendors
  13. Install, configure, and support printers, scanners, and other IT-related devices
  14. Transfer user stations as required by departmental managers
  15. Assemble, install, and configure user desktops and laptops
  16. Assemble, install, and configure printers, scanners, and other IT-related devices
  17. Apply virus protection system and setup disk encryption for desktops and laptops before handing over to business users
  18. Log configuration item details to the Configuration Management Database (CMDB) and ensure all changes at the item level are updated in the CMDB
  19. Run daily night batch process for Caesar application
  20. Ensure backup system is executed as per daily schedule
  21. Perform Caesar backup restoration as per daily schedule
  22. Escalate batch process issues to the development team on time and follow up resolution until closure
  23. Perform assigned daily health checks and escalate issues found to the Network and Systems team

Skills

  1. Experience in desktop support
  2. Experience in hardware and software configuration
  3. Experience in Service Desk process
  4. Knowledge in networking fundamentals and essentials

Job Location: Riyadh, Saudi Arabia

Job Role: Information Technology

Years of Experience: Min: 0 Max: 1

Job Requirements

No specific requirements listed.


#J-18808-Ljbffr
  • Marketing - Tamheer

    1 week ago


    Riyadh, Ar Riyāḑ, Saudi Arabia ALKAFFARY GROUP Full time

    The Tamheer Training Program offers fresh graduates the chance to apply their academic knowledge and skills in a professional setting. It aims to support and advance their career goals by facilitating connections with professionals in their respective fields of study. Through the Tamheer Training experience, participants have the opportunity to engage in...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ALKAFFARY GROUP Full time

    At Alkaffary Group, we provide fresh graduates with a unique opportunity to apply their academic knowledge and skills in a professional setting through the Tamheer Training Program. This comprehensive program aims to support and advance their career goals by fostering connections with professionals in their respective fields of study.The Tamheer Training...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Kafaat Business Solutions شركة كفاءات حلول الأعمال Full time

    Kafa'at is a premier company in providing HR services including training, development and management consulting in Saudi Arabia. Since its establishment, Kafa'at has been thriving the spirit of productivity and excellence in a highly competitive market. The availability of specialized skillful staff, state-of-the-art infrastructure, and large investment flow...

  • Presales - Tamheer

    5 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Innovative Solutions SA Full time

    Company DescriptionInnovative Solutions (IS) is a leading pure-player Cyber security company in the GCC established in 2003. We are headquartered in Riyadh and have a presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. Our comprehensive Cybersecurity Solutions and Services encompass Advisory Services, Technical Assurance, Solution Deployment, Professional...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Bupa Arabia - Full time

    Job DescriptionTamheer – Service Management: A Role in IT SupportWe are seeking a highly skilled IT support specialist to join our team in Riyadh. As a Tamheer – Service Management professional, you will be responsible for providing top-notch technical assistance to our employees.Key Responsibilities:Answer inbound calls to the IT Service hotline within...


  • Riyadh, Ar Riyāḑ, Saudi Arabia National Medical Care Full time

    National Medical Care is seeking a laboratory researcher to join its team through the Tamheer program. This on-the-job training initiative equips Saudi graduates with the necessary experience and skills for full-time employment.The ideal candidate will meet the following requirements:Must be a Saudi national.Possess a bachelor's degree or higher.Not have...

  • Leagal Affairs

    5 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Waseel وصيل Full time

    Job Purpose:Tamheer Program is a six months on-the-job training program for fresh graduates. Saudi graduates will be enrolled in a training program and will be gaining the required skills in a professional environment.Key Responsibilities:Assist in the development, implementation, and monitoring of legal compliance programs and policies.Conduct legal...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Equestrian Club of Riyadh Full time

    Join to apply for the HR - Tamheer Trainee role at Jockey Club of Saudi Arabia (JCSA).Responsible for handling investigations to be aligned with policies and procedures.Create and organize employee files to ensure that all employee-related documents are up to date.Receive and handle employee complaints, grievances and assist with conflict resolutions through...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Bupa Arabia Full time

    Tamheer - Corporate SalesJob DescriptionThis program will give you a great opportunity to be prepared for the market by giving you the chance to be exposed to the sales world, where you can learn how to negotiate, communicate, and sell with a competitive financial reward and commission.Role Purpose:To promote and sell Bupa Arabia's products through direct...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Bupa Arabia - Full time

    Job DescriptionTamheer – Service ManagementThe ideal candidate will have experience in desktop support, hardware and software configuration, and service desk process. Knowledge of networking fundamentals and essentials is also required.About the Job:This role involves providing technical support to end-users, troubleshooting issues, and performing routine...

  • Talent Acquisition

    1 week ago


    Riyadh, Ar Riyāḑ, Saudi Arabia National Medical Care Full time

    Tamheer program is an on-the-job training program for Saudi graduates. Tamheer aims at training Saudi graduate holders at international organizations and outstanding companies in order for them to gain experience and skills to prepare them for full time employment. We are intended for graduates who have a bachelor's degree, and that have not been employed...


  • Riyadh, Ar Riyāḑ, Saudi Arabia National Medical Care Full time

    As a medical services professional with National Medical Care, you will be part of the Tamheer program, an on-the-job training initiative for Saudi graduates. The program aims to equip trainees with experience and skills necessary for full-time employment.To be eligible, you must meet the following criteria:Be a Saudi national.Possess a bachelor's degree or...


  • Riyadh, Ar Riyāḑ, Saudi Arabia afuturewithus Full time

    About afuturewithusWe are a dynamic and progressive company established in the 1930s, offering a wide range of services across multiple industries.Our commitment to excellence and customer satisfaction drives us to continue growing and expanding our operations, responding to the evolving needs of our customers.We uphold values of respect, integrity,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia National Medical Care Full time

    Tamheer is an on-the-job training program for Saudi graduates designed to equip them with valuable experience and skills. As a Talent Acquisition specialist at National Medical Care, you will play a key role in identifying and developing top talent.This internship provides a unique opportunity for fresh graduates to gain hands-on experience in the Human...


  • Riyadh, Ar Riyāḑ, Saudi Arabia National Medical Care Full time

    National Medical Care invites applications for the Tamheer program, which offers on-the-job training for Saudi graduates. The selected individuals will gain valuable experience and skills necessary for full-time employment.To participate, you must meet the following requirements:Be a Saudi national.Possess a bachelor's degree or higher.Not have been employed...


  • Riyadh, Ar Riyāḑ, Saudi Arabia National Medical Care Full time

    We are looking for a caregiver to join our medical setting through the Tamheer program. As a participant, you will gain valuable experience and skills necessary for full-time employment.To be considered, you must meet the following eligibility criteria:Be a Saudi national.Possess a bachelor's degree or higher.Not have been employed or registered in GOSI for...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Abunayyan Holding Company Full time

    Join to apply for the Supply Chain Trainee (Tamheer Program) role at Abunayyan HoldingDirect message the job poster from Abunayyan HoldingJob Summary:We are seeking a motivated and detail-oriented Supply Chain Trainee to join our team under Tamheer Program. This role offers hands-on experience in supply chain operations, including procurement, logistics,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Business Machines Full time

    Job DescriptionSaudi Business Machines is looking for an experienced HR Administrator to support our HR functions.The successful candidate will be responsible for providing exceptional support to our HR team, ensuring that all tasks are completed efficiently and effectively.You will work closely with our HR Manager to develop and implement HR strategies,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Robinson & Co (Singapore) Pte Ltd Full time

    Job Title: Human Resources Specialist (Tamheer)Job Summary:We are seeking highly motivated and detail-oriented Human Resources Specialists (Tamheer) to join our HR team in Riyadh. These training opportunities focus on Talent Acquisition and HR Business Partner (HRBP) functions, providing hands-on experience in both areas. Successful candidates will gain...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Jasara Program Management Company Full time

    We are seeking a talented Technical Libraries Technician to join our team at Jasara Program Management Company.Key Requirements:Responsible for managing and organizing technical documentation, ensuring that all material is well-maintained and accessible to project teams and stakeholders.Support project teams with requests related to accessing operational...