Customer Loyalty Strategist

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia ReThink Recruitment Full time
Expert in Operations Excellence

About the Position:

We are seeking an accomplished Business Operations Manager to join our team at ReThink Recruitment. As an Enterprise Loyalty Operations Specialist, you will be responsible for improving operational systems, processes, and policies in support of the loyalty department.

Main Responsibilities:

  1. Optimize operational efficiency by streamlining processes, eliminating bottlenecks, and implementing best practices.
  2. Collaborate with stakeholders to develop and implement effective business process planning.
  3. Manage and enhance the effectiveness and efficiency of Support Services through improvements to each function.
  4. Coverage of procedures and policies to ensure productivity and quality standards are met.
  5. Issue resolution and maintenance of department-related information.

Requirements and Qualifications:

  • Minimum 3 years of hands-on experience in managing operations.
  • Bachelor's degree in Business, Marketing, or Economics.
  • Prior experience in the telecom sector is preferred.
  • Prior exposure to loyalty programs is also beneficial.

Key Skills and Competencies:

  • Multitasking skills and organizational abilities.
  • Business acumen and excellent communication skills.
  • Experience in process engineering is a valuable asset.


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