Loyalty Program Manager

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Independent Food Company Full time
About the Role:

We are seeking an experienced CRM and loyalty expert to join our team at Independent Food Company. As a CRM & Loyalty Manager, you will be responsible for spearheading customer engagement initiatives, enhancing customer retention, increasing repeat visits, and growing brand loyalty across multiple restaurants. You will design and execute data-driven CRM and loyalty strategies, leveraging insights to create meaningful customer experiences.

Responsibilities include:
  1. Closed-Loop Feedback and Continuous Improvement
    1. Analyze customer feedback to identify areas for improvement and implement changes to enhance the overall customer experience.
    2. Maintain and optimize the CRM database to ensure clean, actionable data.
  2. Loyalty Program Development and Execution
    1. Develop and oversee innovative loyalty programs to increase customer retention and brand advocacy.
    2. Continuously analyze loyalty program performance and make recommendations for improvements.
  3. Customer Insights and Analytics
    1. Leverage customer data to identify trends, preferences, and areas for improvement.
    2. Monitor key metrics such as repeat visit rates, customer lifetime value (CLV), and redemption rates.
  4. Collaboration Across Teams
    1. Work closely with marketing, operations, and IT teams to align customer engagement initiatives with broader business objectives.
    2. Coordinate with restaurant managers to ensure consistent implementation of customer engagement strategies.


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