Call center team leader

**Responsibilities**: - Supervise a team of call center agents, ensuring they adhere to company policies and procedures - Monitor call center KPIs to ensure performance targets are met or exceeded - Coach and mentor team members to improve their performance and enhance their skills - Conduct regular performance evaluations and provide constructive feedback...

**Responsibilities**: Be in charge of running and managing the call center daily. Set targets for all other call center agents to meet up with. Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to. Understand all organization’s products, services, procedures and guidelines and communicate same...

Job Description Deal with the organization's telephonic conversations with utmost diligence and punctuality. Analyze client requirements and offer the best possible solution or information. Keep the customer interested in the features and utility of a product through effective telephonic communication. Build sustainable relationships and engage customers by...

our client are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or...

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven professional. They...

SummaryThe ideal candidate will be responsible for handling inbound and outbound calls providing exceptional customer service and generating daily reports based on call center metrics. The candidate should have excellent communication skills basic analytical skills and the ability to work in a fastpaced environment.Responsibilities:Answer incoming calls...

**MAIN RESPONSIBILITIES**: - Management and resolve customer complaints - Identify and escalate issues to supervisors - Research required information using available resources - Research, identify and resolve customer complaints using applicable software - Route calls to appropriate resources - Document all call information according to standard operating...

**Job Description**: - Carry out new call center agent training activities as per set directions. - Understand the organization's requirement to formulate daily targets for the call center activities. - Collect and analyze call-center statistics. - Check the overall efficiency of the call center agents by examining important metrics. - Train and help call...

أنحن مجمع طبي راقي يتميز بتقديم خدمات طبية عالية الجودة في مدينة رابغ بحاجة إلى خدمة عملاء(call center) ذو خبرة وكفاءة للانضمام إلى فريقنا الطبي. الموقع : رايغ نوع الوظيفة : دوام كامل الجنسية : متاح لجميع...

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage...

- Job Type; Full Time Onsite Job\- Job Location; Dammam, KSACustomer Service Supervisor / Call Center SupervisorWe are hiring A "Customer Service Supervisor / Call Center Supervisor" for a Medical Center in Dammam, Saudi ArabiaJob Summary: He will be responsible for supervising customer services activities Will be responsible for organizing and overseeing...

minimum 1 year of experience in a call center/ customer service - Experienced in sales - Communication and negotiation skills - Providing guidance and assisting for customers - Determining clients’ needs **Salary**: Up to ﷼5,000.00 per month Application Question(s): - Do you live in Riyadh ? - Do you have experience in a call center ?

**Job Information** **Job Title**: Agent - Call Center and Customer Support **Department Name**: Marketing and Customer Support **Job Summary** Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. **Primary Duties & Responsibilities** - Take customer calls...

**Job Information** **Job Title**: Agent - Call Center and Customer Support **Department Name**: Marketing and Customer Support **Job Summary** Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. **Primary Duties & Responsibilities** - Take customer calls...

Call Center Agent The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to...

Call Center Agent The main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's services following standard scripts and procedures. To ensure calls are answered within predetermined time scales and are dealt with properly. Documents details of telephone conversation and actions taken. The incumbent is also responsible to...

minimum 1 year of experience in a call center/ customer service Experienced in sales Communication and negotiation skills Providing guidance and assisting for customers Determining clients' needsSalary: Up to ریال5,000.00 per monthApplication Question(s): Do you live in Riyadh ? Do you have experience in a call center ?

Lead the team to meet and exceed client expectations regarding customer service Provide backup support to the team and make sure department goals are met Monitor call volume; prioritize and distribute workload for the team Track and measure individual and team goals throughout the day and on a long term basis Provide motivational support to team members...

Lead the team to meet and exceed client expectations regarding customer service Provide backup support to the team and make sure department goals are met Monitor call volume; prioritize and distribute workload for the team Track and measure individual and team goals throughout the day and on a long term basis Provide motivational support to team members...

Customer Service Representatives, Customer Satisfaction, and Interpersonal SkillsCustomer Support and Computer LiteracyAbility to communicate effectively in both Arabic and English1-2 years of experience in a call center or customer service roleAbility to work under pressure in a fast-paced environmentStrong problem-solving skills and attention to detail