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Technical Support Specialist

3 months ago

Jeddah, Saudi Arabia Alnafitha IT Full time
We support the Kingdom s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness.

We are currently searching for an enthusiastic and innovative Customer Support Specialist to work on our Support Team supporting and implementing Alnafitha s Modern Workplace Services.

We re a team of technology driven individuals with a curiosity for how things work and a passion for designing and building reliable scalable and efficient implementations. This position will require high cooperation with other teams from project management sales and business development. We re always striving to learn more expand our skills and grow our teammates.

Primary Focused Domain(s): Modern Workplace Services

  • Presenting and demonstrating Alnafitha S services to customers.
  • Build scope of work/low level technical scope based on the business requirements.
  • Deliver regional technical implementations and solution design within Alnafitha services on customer s sites and remotely.
  • Provide support troubleshooting and solutions to complex problems. This involves dealing with difficult situations including complaint handling sensitive customers and mission critical support.
  • Conduct proactive services with clients through Risk Assessments Health Checks Code Reviews or other similar offerings.
  • Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  • Ad hoc Services: Short and time limited engagements focused on customer specific issue remediation or support (e.g. Chalk Talks).
  • Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
  • Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
  • Deliver solutions related documentations that could include scope of work / user manual.
  • Participating in building Alnafitha s technical content library. Ex. Knowledge base and other technical contents.
  • Assist in representing Alnafitha in any forum (i.e. seminars technical or marketing conferences event)
  • Mentor other team members on deployed solutions and best practices.
  • Perform other related duties as assigned.


RequirementsCertificates Required
  • Bachelors Degree in Computer Science or equivalent
Skills
  • A good memory of how software and operating systems work
  • Problem solving skills
  • A positive attitude and energetic work style
  • An ability to lead others
  • Works to the strategic direction of the organization
  • Excellent time management skills
  • High sense of responsibility and ownership acting like owner in what you do.
  • Exceptional communication and presentation skills
  • Being able to work on their own or in a team
  • Being able to work to tight deadlines
  • Ability to maintain composure during stressful situation
  • Handling many tasks & responsibilities
  • Fluent in Arabic and English.


Certification Requirements: Bachelor s degree in Computer Science or equivalent. ITIL Foundation MCSA SQL Database MCSA BI MCSA BI SQL Development. Microsoft Certified: Azure Data Engineer Associate, Azure AI Engineer Associate and Azure Data Scientist Associate a plus Technical Skills: Experience in the following technology: 5+ (Microsoft SQL, Power BI) Deep technical or architectural knowledge of at least 2 of the following areas: Database administration (preferably with SQL, including Azure SQL) performance tuning and optimization, troubleshooting, high availability / disaster recovery, security. Database development (preferably with SQL, including Azure SQL) designing and building database solutions (tables / stored procedures / forms / queries / etc.) Business intelligence combining knowledge of SSIS/SSAS/SSRS/Power BI technologies with a deep understanding of data structure / data models to design, develop, and tune BI solutions and reports. Advanced data analytics designing and building solutions using technologies such as Databricks, Azure Data Factory, Azure Data Lake, HD Insights, SQL DW, stream analytics, machine learning, R server. Personal Skills (MUST): High sense of responsibility and ownership, acting like owner in what you do. Exceptional communication and presentation skills Being able to work on their own or in a team Being able to work to tight deadlines Ability to maintain composure during stressful situation Handling many tasks & responsibilities Fluent in Arabic and English. Working Conditions: Business travels could be required up to 50% [covered by the company].