Customer Support

1 week ago


Riyadh, Saudi Arabia mobishastra ksa Full time

As a **Customer Support** for a bulk SMS company, your role would involve a combination of customer engagement, technical support, and sales support activities. Here's a general description of the responsibilities you might have in such a position:
**Key Roles & Responsibilities**:

- Serve as a primary point of contact for existing customers, providing assistance and resolving their queries related to the bulk SMS services.
- Troubleshoot technical issues and offer step-by-step guidance to customers on how to use the platform effectively.
- Collaborate with the technical team to escalate and resolve complex technical problems that may arise.
- Ensure timely and satisfactory resolution of customer issues, maintaining a high level of customer satisfaction.
- Provide training to customers on using the bulk SMS platform and its various features.

**Qualifications**:

- Proven track record in sales, business development, and client relationship management.
- Excellent communication and presentation skills.
- Strong negotiation and closing skills.
- Ability to work independently and as part of a team.
- Self-motivated and target-driven.
- Experience in the IT industry or operations management is a plus.
- Bachelor's degree in business, Marketing, or a related field.
- Preferably with 1 to 3 years of experience.

Application Question(s):

- Your nationality?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)


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