Current jobs related to Senior Customer Support Specialist - Riyadh, Ar Riyāḑ - Mozn

  • Administrative Support Specialist

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Caliberly Full time

    We are seeking a highly organized and proactive Administrative Support Specialist to support senior management in Riyadh, KSA. The ideal candidate will have at least 2 years of experience in providing executive-level administrative support and managing a variety of tasks in a fast-paced environment. This role requires excellent communication skills,...

  • Executive Support Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Caliberly Full time

    We are seeking a highly organized and proactive Executive Support Specialist to support senior management at Caliberly in Riyadh, KSA. The ideal candidate will have at least 2 years of experience in providing executive-level administrative support and managing a variety of tasks in a fast-paced environment. This role requires excellent communication skills,...

  • Support Specialist

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

    Job DescriptionWe are seeking a highly skilled and experienced Support Specialist to join our team at Duncan & Ross. The successful candidate will be responsible for providing support to our Subject Matter Experts (SMEs) and Training Experts in the training programs, as well as assisting end-users in hands-on training and conducting end-user surveys to...

  • Corporate Support Specialist

    1 month ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arbete Careers Full time

    Corporate Support Specialist Job DescriptionArbete Careers is seeking a highly skilled Corporate Support Specialist to join our team in Riyadh, Saudi Arabia. As a key member of our organization, you will be responsible for supporting our strategic objectives by managing various corporate functions, including regulatory compliance, human resources,...

  • Senior Application Operations Specialist

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems Full time

    Senior Application Operations SpecialistJob SummaryGiza Systems is seeking a highly skilled Senior Application Operations Specialist to join our team. As a key member of our IT operations team, you will be responsible for providing second-level support for our IT systems and applications, resolving complex technical issues, and ensuring seamless service...

  • Senior Quality Compliance Specialist

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Serco Full time

    Job SummaryWe are seeking a highly skilled Senior Quality Compliance Specialist to join our team at Serco. As a key member of our organization, you will be responsible for ensuring the highest standards of quality and compliance across our operations.About the RoleThis is a challenging and rewarding opportunity for a seasoned professional to make a...

  • Administrative Support Specialist

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Giza Arabia Full time

    Job Summary:Giza Arabia is seeking a highly organized and detail-oriented Administrative Support Specialist to provide exceptional support to our team.Key Responsibilities:Provide administrative assistance to the General Manager and functional managers, ensuring seamless day-to-day operations.Prepare and compile reports, proposals, and other documents with...

  • Application Support Specialist

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia The Saudi Investment Bank Full time

    Application Support SpecialistThe Saudi Investment Bank is seeking a skilled Application Support Specialist to join their team. This role requires a strong understanding of application vendors and the ability to deploy banking-related applications. The successful candidate will be responsible for documenting the entire process, including high-level and...

  • Senior Recruitment Specialist

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Al-Arrab Contracting Company (ACC) Full time

    {"Job Title": "Senior Recruitment Specialist", "Job Description": "Key ResponsibilitiesAs a Senior Recruitment Specialist at Al-Arrab Contracting Company (ACC), you will be responsible for managing our candidate database and maintaining contact with top candidates.Manage direct applicant inflow from job postings and process new applicants.Perform direct...

  • Administrative Support Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Star Services LLC Full time

    Job Summary:The Administrative Support Specialist will be responsible for providing exceptional administrative support to various departments within Star Services LLC. This includes greeting visitors, managing the reception area, handling inquiries, and maintaining accurate records.Key Responsibilities:Proactively greet and assist visitors, ensuring a warm...

  • Senior Quality Compliance Specialist

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Serco Full time

    Senior Quality Compliance SpecialistWe are seeking a highly skilled Senior Quality Compliance Specialist to join our team in Riyadh, Saudi Arabia. As a key member of our organization, you will play a critical role in ensuring the quality and compliance of our services.Key ResponsibilitiesDevelop and implement quality management systems (QMS) and compliance...

  • Administrative Support Specialist

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Serco Full time

    Administration Coordinator RoleWe are seeking a highly organized and detail-oriented Administration Coordinator to join our team at Serco. As an Administration Coordinator, you will play a vital role in supporting our senior management team and ensuring the smooth operation of our office.Key Responsibilities:Provide administrative support to senior...

  • Senior Medical Specialist

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Blood and Cancer Center Full time

    Job Title: Senior Medical SpecialistJob Summary:We are seeking a highly skilled Senior Medical Specialist to join our team at the National Blood and Cancer Center. The successful candidate will be responsible for providing medical care in the field of specialty and supervising interns and residents.Key Responsibilities:Apply medical techniques and principles...

  • Financial Reporting Senior Specialist

    1 month ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Agricultural and Livestock Investment Co Full time

    Job Title: Financial Reporting Senior SpecialistAt Saudi Agricultural and Livestock Investment Co, we are seeking a highly skilled Financial Reporting Senior Specialist to join our team. This role is responsible for analyzing and interpreting financial data to prepare accurate and timely financial reports and statements.Key Responsibilities:Support the...

  • Financial Reporting Senior Specialist

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Agricultural and Livestock Investment Co Full time

    Job Title: Financial Reporting Senior SpecialistJob Summary: We are seeking a highly skilled Financial Reporting Senior Specialist to join our team at Saudi Agricultural and Livestock Investment Co. The successful candidate will be responsible for analyzing and interpreting financial data, preparing accurate and timely financial reports, and ensuring...

  • Telecom Billing Senior Specialist

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Antal International Network - IME Full time

    Job Description:We are seeking a highly skilled Telecom Billing Senior Specialist to join our team at Antal International Network - IME.Key Responsibilities:Manage and maintain the product catalog to ensure accurate and timely billing.Provide ad-hoc reports to stakeholders to support business decisions.Run and monitor billing cycles to ensure seamless...

  • Senior Integration Solutions Specialist

    2 months ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Solsystems Full time

    Job Title: Senior Integration Solutions SpecialistSOL Systems is seeking a highly skilled Senior Integration Solutions Specialist to join our team. As a key member of our technical team, you will be responsible for providing advanced technical support and guidance for IBM Cloud Pak for Integration solutions.Key Responsibilities:Provide high-level technical...

  • Training Support Specialist

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

    Job DescriptionDuncan & Ross is seeking a highly skilled Training Support Specialist to join our team.Key Responsibilities:Collaborate with product teams and subject matter experts to develop and deliver comprehensive training programs for EMR/HIS applications.Provide expert support to training experts and end-users, ensuring seamless training...

  • Training Support Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

    Job Description:Duncan & Ross is seeking a skilled Training Support Specialist to join our team. In this role, you will be responsible for providing support to our Subject Matter Experts (SMEs) and Training Experts in our training programs.Key Responsibilities:Learn the EMR/HIS application from our product team and SMEs.Assist SMEs/Training experts in the...

  • Executive Support Specialist

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Caliberly Full time

    Executive Assistant Opportunity at CaliberlyWe are seeking a highly organized and proactive Executive Assistant to support senior management in Riyadh, KSA. The ideal candidate will have at least 2 years of experience in providing executive-level administrative support and managing a variety of tasks in a fast-paced environment.Key...

Senior Customer Support Specialist

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia Mozn Full time
Job Summary

Mozn, a pioneering technology firm in Riyadh, Saudi Arabia, is revolutionizing the field of Artificial Intelligence and Data Science. As a trusted AI technology partner for government organizations and corporations, we're scaling our company to provide AI-powered products and solutions globally.

We're seeking a Senior Customer Support Analyst to ensure customers receive top-tier support by resolving complex technical issues, acting as a liaison between customers and internal teams, and improving support processes.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat, addressing inquiries and resolving issues related to our product and services.
  • Identify root causes of recurring issues and recommend solutions to prevent future occurrences.
  • Manage support tickets, follow up on outstanding issues, and keep customers informed about resolutions.
  • Escalate issues to higher-level support or development teams when necessary, ensuring proper documentation and communication.
  • Create and maintain detailed documentation of support cases, resolutions, and best practices to enhance the knowledge base.
  • Assist in the installation, configuration, and maintenance of API integrations for customers.
  • Conduct remote sessions with customers to diagnose and resolve any issues.
  • Collect feedback for product management and development teams based on customer interactions and common support trends.
  • Monitor and report on support metrics, such as resolution time and customer satisfaction.
Requirements
  • Bachelor's degree in business administration or a related field.
  • 1-2 years of experience in a customer support or technical support role.
  • Proven ability to troubleshoot complex issues and manage escalated customer cases.
  • Proficiency with CRM software and support ticketing systems.
  • Excellent written and verbal communication skills in both Arabic and English.
  • Good analytical skills with the ability to identify trends and patterns in support data.
  • High level of empathy, customer service orientation, and a passion for helping customers.
  • Ability to work independently while collaborating with cross-functional teams.
About Mozn
  • We're a high-growth company in an exciting space, offering competitive compensation, top-tier health insurance, and an enabling culture.
  • We believe in embracing diversity and empowering our employees to be their best selves.
  • We're committed to creating a seamless customer experience and providing expert support to our customers.