Customer Support Specialist, Riyadh
4 months ago
**Customer Support Specialist, Riyadh**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
ABB Smart Buildings digitally transforms commercial, industrial and residential buildings for the highest comfort, efficiency, safety and security - enhancing quality of life in buildings of the future through safe, smart and sustainable electrification solutions, services and products. As a Support Specialist within ABB Contact Center Operations, the position holder will act as first point of contact to ABB customers, with target to make ABB easier and enjoyable to do business with by reducing customer effort and increasing customer experience with ABB. A Contact Center Support Specialist provides excellent customer support, by processing customer inquiries and resolving them in appropriate time and manner while ensuring compliance with internal guidelines and procedures and external regulatory requirements. The position holder will provide internal and external customer support (e.g. technical support, order assistance, payment related assistance, forwarding supplier offers, finding right speaking partner etc.) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction. All above should result to increased positive Customer Experience, to increased first contact to cash transition rate and finally more Business Opportunities created for ABB while increasing the overall efficiency and transparency.
**Your responsibilities**:
- Ensuring a positive customer experience throughout the entire process by giving customers regular updates and clarification.
- Systematic and detail oriented mindset when completing the cases successfully.
- Ensuring the resolution of customer issues (e.g. product, technical, order, payment related) by providing resolution immediately or coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams by following specified processes and using agreed tools and systems. Coordinating involves resolution with After-Sales Service and/or Spare Parts teams, also Media Relations, Talent Acquisition or Procurement teams.
- Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Proactively informing customers about issue status based on inputs, and clarifying any questions to improve service quality
- Regularly initiating customer feedback loops (surveys) by following commonly agreed processes, understanding satisfaction levels and identifying areas for continuous improvement needs.
- Supporting regular maintenance of the contact list, routing tables and information on internal/external pages. Proactively identify potential improvement areas in process, practices, and tools together with the Team
- Preparing and analyzing regular statistics using available tools and collecting relevant information.
- Tracking regular target performance by observing the overall process and trends across inquiries and identifying improvement areas while providing results or highlighting risks to management.
- Depending on situation support business with outbound activities like marketing campaigns as well provide 24/7 follow the sun service or even with face-to-face customer interaction.
**Your background**:
- Ideally, you'll hold a Diploma in Business Administration, or Marketing or any related field.
- Competencies: agility, proactiveness, demonstrated ability to take ownership of customer issues
- Excellent people skills, good networking skills
- Extensive experience with customer support, knowledge of principles and practices in customer service
- Ability to adopt with change
- A collaborative, solution-focused approach, and strong diplomatic written and spoken communication skills
- Proficiency in English language
**More about us**:
-
Sales Support Specialist, Riyadh
5 months ago
Riyadh, Saudi Arabia ABB Full time**Sales Support Specialist, Riyadh**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we are...
-
After Sales Support Specialist, Riyadh
4 months ago
Riyadh, Saudi Arabia ABB Full time**After Sales Support Specialist, Riyadh**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations. Together, we...
-
Marketing & Sales Support Specialist, Riyadh
5 months ago
Riyadh, Saudi Arabia ABB Full time**Marketing & Sales Support Specialist, Riyadh**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, abilities, ethnicity and generations....
-
Elite Support Specialist
5 months ago
Riyadh, Saudi Arabia Sarmad Full timeSarmad, a leading software institution, is seeking an Elite Support Specialist to join its team. As an Elite Support Specialist, you will be responsible for providing high-quality support to the bank's elite clients. You will work closely with your team to ensure that client issues are addressed promptly, providing timely and effective solutions to meet...
-
Call Center and Customer Support
5 months ago
Riyadh, Saudi Arabia NEO FIT EMS RIYADH Full time**Job Information** **Job Title**: Agent - Call Center and Customer Support **Department Name**: Marketing and Customer Support **Job Summary** Complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation. **Primary Duties & Responsibilities** - Take customer calls...
-
Customer Success Specialist
5 months ago
Riyadh, Saudi Arabia InvestSky Full time**Customer Success Specialist**: - Riyadh- Work Type: Full Time- We are looking for someone passionate about building the next big thing and making a true impact in the region. **Key Responsibilities** - Providing extraordinary service aligned with the company’s culture and objectives. - Support users with onboarding and Know-Your-Client documentation. -...
-
Corporate Support Specialist
3 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arbete Careers Full timeCorporate Support Specialist Job DescriptionArbete Careers is seeking a highly skilled Corporate Support Specialist to join our team in Riyadh, Saudi Arabia. As a key member of our organization, you will be responsible for supporting our strategic objectives by managing various corporate functions, including regulatory compliance, human resources,...
-
Customer Success Specialist
5 months ago
Riyadh, Saudi Arabia Foodics Full time**Who Are We❓** We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Customer and Creator Experience Specialists
4 months ago
Riyadh, Saudi Arabia Sawaid Full time**We are Hiring "Customer and Creator Experience Specialists ( Account Manager)" for a Shopping And Sntertainment Company.**: **Background**: **.**Role**: Entertainment Providers. **Location work in Riyadh.** **Responsibilities and Duties**: **The position involves**: - Supervises the development of advertising concepts and the implementation of marketing...
-
Customer Support Engineer
5 months ago
Riyadh, Saudi Arabia Trapeze Group Limited Full timeJob Summary: This role is a Customer Support Engineer role based in our Riyadh office. The role will be required to work with the Operations Manager and is required to provide technical support for a software product, as well as to hardware supporting system, that is in use by a large government organization. **Job Description**: Role Objective To provide...
-
Customer Support
5 months ago
Riyadh, Saudi Arabia mobishastra ksa Full timeAs a **Customer Support** for a bulk SMS company, your role would involve a combination of customer engagement, technical support, and sales support activities. Here's a general description of the responsibilities you might have in such a position: **Key Roles & Responsibilities**: - Serve as a primary point of contact for existing customers, providing...
-
Customer Care Specialist
5 months ago
Riyadh, Saudi Arabia LAWAZEM Full timeLAWAZEM is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be the primary point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This is an exciting opportunity to join a reputable company and...
-
Senior Credit Controller
5 months ago
Riyadh, Saudi Arabia Informa Global Support Full time**Company Description** Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
-
Support for Learning Teachers
5 months ago
Riyadh, Saudi Arabia British International School Riyadh (BISR) Full timeThe British International School Riyadh (BISR) is an extremely well-regarded not-for-profit, co-educational school in the Middle East, catering for students aged 3-18 across its existing five campuses, providing high quality education to the expatriate community since 1979. **The British International School Riyadh (BISR) is an extremely well-regarded...
-
Ict Support Specialist
5 months ago
Riyadh, Saudi Arabia Ericsson Full time**About this opportunity** We are now looking for a ICT Support Specialist who will be responsible for providing onsite and remote technical assistance related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, resolves and implements solution. **What you will do**: - Provide technical assistance...
-
Customer Service Specialist
4 months ago
Riyadh, Saudi Arabia Soum Platform Trading Company Full time**Responsibilities**: - Identify customer needs and help customers use specific features - Update our internal databases with information about technical issues and useful discussions with customers - Monitor customer complaints on social media and reach out to provide assistance - Share feature requests and effective workarounds with team members - Follow...
-
Customer Support
5 months ago
Riyadh, Saudi Arabia ConnectSaudi Full timeAs a **Customer Support** for a bulk SMS company, to be responsible and accountable for the smooth running of the computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of the company’s computing needs position: **Key Roles & Responsibilities**: - Serve as a primary...
-
Customer Success Specialist
4 months ago
Riyadh, Saudi Arabia Foodics Full time**Who Are We❓** - We Are Foodics!_ a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully...
-
Attorney Support Specialist
5 months ago
Riyadh, Saudi Arabia Latham & Watkins LLP Full timeLatham & Watkins, a global law firm consistently ranked among the top firms in the world, is seeking an Attorney Support Specialist to join our friendly, dynamic and growing Administration team in Riyadh. **About Latham & Watkins** Latham & Watkins is dedicated to hiring and developing the best and brightest. A key to Latham’s success and our continued...
-
Administrative Support Specialist
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Caliberly Full timeWe are seeking a highly organized and proactive Administrative Support Specialist to support senior management in Riyadh, KSA. The ideal candidate will have at least 2 years of experience in providing executive-level administrative support and managing a variety of tasks in a fast-paced environment. This role requires excellent communication skills,...