Service Delivery Manager

DeepSource is seeking a highly skilled Services Delivery Manager to join our team. As a Services Delivery Manager, you will be responsible for overseeing the successful delivery of services to our clients. You will work closely with cross-functional teams to ensure the timely delivery of projects, manage client expectations, and drive customer...

Continuously enhance and improve the Service Management Model - Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary - Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews -...

Build an IT Service Portfolio/Catalogue for Sindalah, with visibility of performance against agreed SLA & Cost parameters;Conduct regular reviews of service delivery processes identifying opportunities for improvement.Develop and implement service delivery plans, and proactively manage and monitor service delivery performanceIdentify and resolve service...

Build an IT Service Portfolio/Catalogue for Sindalah, with visibility of performance against agreed SLA & Cost parameters;Conduct regular reviews of service delivery processes identifying opportunities for improvement.Develop and implement service delivery plans, and proactively manage and monitor service delivery performanceIdentify and resolve service...

Continuously enhance and improve the Service Management Model Maintaining high performance levels for servicerelated processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for postincident reviews Ensuring...

**Company Description** Gulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...

Riyadh, Saudi Arabia Posted 6 days ago Expires in 2 months We are looking for powerful players, game-changers and future leaders. At Emirates NBD, you will be part of an organization that puts its own people first, celebrates uniqueness and welcomes talent with open arms. Emirates NBD is expanding its services internationally across sectors including...

The Service Delivery Manager provides governance, direction & assurance to customers and Help AG with respect to transition, onboarding of customers and delivery of Managed Security Services (MSS) and the associated deliverables, ensuring delivery to the appropriate standard and quality. The role will require professional communication, reporting and...

We are looking for powerful players, game-changers and future leaders. At Emirates NBD, you will be part of an organization that puts its own people first, celebrates uniqueness and welcomes talent with open arms. Emirates NBD is expanding its services internationally across sectors including retail banking and wealth management, corporate and institutional...

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we...

**Description**: invenioLSI is the world’s #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment...

Company DescriptionGulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...

invenioLSI is the world's #1 independent SAP consultancy and implementation partner for Public Sector and Services organizations. Our domain specialties include Government, Local Authorities, Policing, Healthcare, Education, Public Transport, and Tax, with a niche and established position within the Media & Entertainment sector.invenioLSI now has a...

The Service Delivery Manager provides governance, direction & assurance to customers and Help AG with respect to transition, onboarding of customers and delivery of Managed Security Services (MSS) and the associated deliverables, ensuring delivery to the appropriate standard and quality. The role will require professional communication, reporting and...

At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals, and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we...

Service Delivery Manager - Energy & Water-230003KRApplicants are required to read, write, and speak the following languages: EnglishPreferred QualificationsKey Objectives Develop an excellent working relationship with the client and become a "trusted advisor". Provide Service Delivery Governance to meet customer needs while using resources optimally and...

Manage Service delivery functions for clients which can include everything from transition activities, minor enhancements, and defect resolution to complete administration services of the client's platform servicesProvide L1 General SupportAct as a point of contact for Incident EscalationHandle Client EscalationsReviews Monthly Report, Root Cause Analysis,...

The Role - The Service Delivery Manager ensures seamless service delivery, high customer satisfaction, and adherence to service level agreements. - Key responsibilities include overseeing the service delivery process, resolving issues, and driving continuous improvement. - This role involves developing and implementing procedures, monitoring performance, and...

Manage the service delivery team to ensure that all incidents and problems assigned are managed effectively and in line with contractual obligations. - Collaborate with technical design teams to set standards for software, hardware, and security. - Analyze third-party as well as internal processes and creating strategies for service delivery optimization. -...

**WHO WE ARE** Powered by Cenomi Group, we are a new and independent venture, focused on building the leading lifestyle e-commerce platform in MENA. We're a tight-knit founding team with diverse experiences and backgrounds, but with a united passion for creating inspiring solutions for consumers and retailers. Join our mission to create a true omni-channel...