Technical Service Desk- Presidents Office

4 weeks ago


Riyadh, Saudi Arabia SAT Microsystems Full time

Job Description: Technical Service Desk Specialist


Serve as the first point of contact for endusers seeking technical assistance for computerrelated issues.

Respond to queries run diagnostic programs isolate issues and determine and implement solutions.

Log track and manage incidents and problems using ITSM tools (BMC Remedy).

Proactively identify and resolve desktoprelated incidents remotely.

Understand and adhere to the principles of ITSM particularly incident and problem management.

Collaborate with internal teams to ensure prompt resolution of service interruptions and manage escalations appropriately.

Maintain an understanding of AD (Active Directory) server infrastructures and network fundamentals to assist in troubleshooting.

Utilize Service Management Tool sets effectively to manage and report on incidents.

Ensure the accurate documentation and management of configuration items using Configuration Management tools.

Analyse service desk metrics prepare comprehensive reports and make informed recommendations to improve service efficiency and user satisfaction.




Requirements

Minimum of 4 years of technical experience in IT support or related fields.

Advanced English and Arabic(preferred) knowledge both written and verbal.

Hands on experience with BMC Remedy.

Extensive experience in providing remote technical support and managing desktoprelated incidents.

Familiarity with ITSM principles particularly incident and problem management.

Good knowledge of AD servers and network technologies.

Handson experience with Service Management tools.

Demonstrated knowledge in configuration management.

ITIL v3 Foundation Exam Certificate (or higher) is preferred.

Advanced English and Arabic(preferred) knowledge both written and verbal.

Proven analytical skills with a history of using data to make informed decisions and recommendations.

Problemsolving skills and a customerfocused attitude.

Ability to work in a fastpaced dynamic environment and adapt to shifting priorities.




Minimum of 4+ years of technical experience in IT support or related fields. Advanced English and Arabic(preferred) knowledge, both written and verbal. Hands on experience with BMC Remedy. Extensive experience in providing remote technical support and managing desktop-related incidents. Familiarity with ITSM principles, particularly incident and problem management. Good knowledge of AD, servers, and network technologies. Hands-on experience with Service Management tools. Demonstrated knowledge in configuration management. ITIL v3 Foundation Exam Certificate (or higher) is preferred. Advanced English and Arabic(preferred) knowledge, both written and verbal. Proven analytical skills with a history of using data to make informed decisions and recommendations. Problem-solving skills and a customer-focused attitude. Ability to work in a fast-paced, dynamic environment and adapt to shifting priorities.
  • Service Desk Analyst

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Wipro Full time

    We are currently hiring for Service Desk Analyst role in Riyadh, KSA.We are looking for Arabic Speakers for this opportunity. Job summary:The Service Desk Analyst is responsible for providing first-line technical assistance to customers, relating to both company-supported and military specification computer applications and platforms. Response to queries...


  • Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    supporting and leading the implementation of the long-term vision of the Service Desk Section and for leading all activities and staff within this Section. Leading the Section that serves as the “one-face” of HITA to the broader organization. This job develops and delivers proactive and innovative services designed to achieve high customer satisfaction...

  • Front Desk Officer

    3 weeks ago


    Riyadh, Saudi Arabia Robbert Murray & Associates Full time

    We are now hiring & now looking for a Front Desk Officer based in Riyadh, KSA to support Sr Management & team in the office. Our client is a leading independent water producer in Saudi Arabia. Requirements are as below; *Arabic Speaker is a must with at least 4-5 years of experience in the same role. *Strong attention to detail and ability to...

  • Manager, Service Desk

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    supporting and leading the implementation of the long-term vision of the Service Desk Section and for leading all activities and staff within this Section. Leading the Section that serves as the "one-face" of HITA to the broader organization. This job develops and delivers proactive and innovative services designed to achieve high customer satisfaction both...

  • Front Desk Officer

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Robbert Murray & Associates Full time

    We are now hiring & now looking for a Front Desk Officer based in Riyadh, KSA to support Sr Management & team in the office. Our client is a leading independent water producer in Saudi Arabia.Requirements are as below;*Arabic Speaker is a must with at least 4-5 years of experience in the same role.*Strong attention to detail and ability to multi-task*Ability...

  • Service Desk Agent

    4 weeks ago


    Riyadh, Saudi Arabia Masader Full time

    Masader is looking for a Service Desk Agent to be placed for one of the clients based in KSA Riyadh Role : Service Desk Agent CService Desk - Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team. COVID-19 considerations: yes

  • Service Desk Agent

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Masader Full time

    Masader is looking for a Service Desk Agent to be placed for one of the clients based in KSA RiyadhRole : Service Desk AgentCService Desk - Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.COVID-19 considerations:yes


  • Riyadh, Saudi Arabia Wipro Limited Full time

    Riyadh, Saudi Arabia - Tech Hiring - 3080728 **_Role Purpose_** - The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives_ **_Do_** - **Be responsible for primary user support and customer service** - _Learn fundamental...

  • Service Desk Analyst

    2 months ago


    Riyadh, Saudi Arabia Wipro Limited Full time

    Overview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...


  • Riyadh, Saudi Arabia Innovative Contractors for Advanced Dimensions (ICAD) Full time

    The Role - Acting as a single point of contact to support service users and customers reporting issues, requesting information, access, or other services, for all users in RAC, KKIA and outsiders - Identify and diagnose issues and problems - Categorize and record reported queries and provide solutions on L1 support - Advise users on appropriate course of...

  • Service Desk Manager

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia CNTXT Full time

    Join and manage our Service Desk where your leadership skills and technical expertise will be vital in creating a world-class cloud support center, ensuring high levels of customer satisfaction. Riyadh Cloud Full-Time Intermediate What we're looking forWe're searching for a dynamic and experienced professional with a firm understanding of cloud...

  • Office Coordinator

    3 weeks ago


    Riyadh, Saudi Arabia GEO GLOBAL ENGINEERING OFFICE Full time

    Company Description GEO Global Engineering Office is a firm of designers, engineers, planners, and consultants providing professional services to clients in the Middle East. Our innovative and fully-integrated approach brings together a diverse range of skills and knowledge to bear on any given design problem. Role Description This is a full-time, on-site...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ASMO Full time

    The role holder will have knowledge of the principles and practices related to the IT Service Desk discipline. They will be tasked with determining the course of action based on established principles and modifying existing processes and methods. In some instances, they may even guide these principles and demonstrate an understanding of how these principles...


  • Riyadh, Saudi Arabia ASMO Full time

    The role holder will have knowledge of the principles and practices related to the IT Service Desk discipline. They will be tasked with determining the course of action based on established principles and modifying existing processes and methods. In some instances, they may even guide these principles and demonstrate an understanding of how these principles...


  • Riyadh, Ar Riyāḑ, Saudi Arabia ROSHN Full time

    Setting up and testing new hardware to ensure it works correctly Installing and configuring software on computers Addressing user requests and issues Logging all service desk communications and document issue resolution using an ITSM system


  • Riyadh, Saudi Arabia ROSHN Full time

    Setting up and testing new hardware to ensure it works correctlyInstalling and configuring software on computersAddressing user requests and issues Logging all service desk communications and document issue resolution using an ITSM system

  • Asstmgr-front Desk

    3 weeks ago


    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23073089 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level...


  • Riyadh, Ar Riyāḑ, Saudi Arabia JnS Training & Testing Center Full time

    Comply with all testing procedures and strictly adhere to company policies using careful judgment. Troubleshoot with internal departments to fix technical issues. Keeps informed of advancing technology in standardized test administration, computerbased testing, machine scoring, and associated software. Maintain the testing area as to how it was found or...

  • IT Help Desk

    3 weeks ago


    Riyadh, Saudi Arabia Fircroft Arabia Full time

    As a Service Desk Analyst you will play a crucial role in delivering exceptional IT support services to clients in Saudi Arabia. Your primary responsibilities will include: **1. L1 Service Desk Support**: - Address and resolve user issues in a timely and customer-friendly manner. - Document all service desk interactions and resolutions accurately. **2. IT...


  • Riyadh, Saudi Arabia Jadeer Full time

    **Are you a Help Desk Technician with a passion for providing exceptional IT support? Join us!** **About Our Client**: We are hiring for a reputable software company in KSA known for its outstanding IT support services. This company is dedicated to ensuring smooth and efficient IT operations for its clients. **The Role**: As a Help Desk Technician, you...